Job Description
This is a remote position.
Remote Position @Philipinnes
Requirements:
To be successful in this role, you should meet the following criteria:
• At least 2 years of demonstrated experience in providing exceptional customer support, including handling emails, and chat interactions.
• Proficiency in working with CRM systems, G-suite, and Microsoft Office tools to efficiently manage customer interactions and inquiries.
• Background in online gaming is a must, allowing you to understand the specific needs and concerns of our gaming customers.
• Ability to maintain a backup internet connection to ensure uninterrupted availability for customer support duties.
• Excellent communication skills, both written and verbal, enable you to engage with customers in a friendly and professional manner.
• Availability to work full-time during the Eastern Standard Time (EST) zone.
Responsibilities:
As a Customer Support Representative, you will be the frontline ambassador of our ... brands, providing outstanding service to our valued players. Your key responsibilities will include:
• Assessing and understanding the needs of customers, promptly responding to their inquiries via email and chat.
• Addressing and resolving customer complaints effectively by providing appropriate solutions and alternatives and following up to ensure their satisfaction.
• Adhering to communication procedures, guidelines, and company policies, and escalating complex issues to the appropriate authority when necessary.
• Going the extra mile to engage customers, ensuring they have a positive and enjoyable experience while using our platform.
• Collaborating with other team members and departments to optimize customer support processes and continuously improve service quality.
• Keeping up to date with the latest product and service information to provide accurate and helpful assistance to customers.
• Performing any other functions or tasks assigned by the immediate supervisor to contribute to the overall success of the customer support team.
Note:
This is a remote position, and candidates must have a dedicated and quiet workspace at home to perform their duties effectively. The job description is subject to change as we continue to grow and enhance its customer support services.
Department Name
Customer Experience
Industry
Customer Service
Required Skills
customer support
customer success
+1
Work Experience
4-5 years
Remote Job
