Job title
Receptionist ... Reports to
Access Supervisor
Job purpose
Provide receptionist services for the agency, acting as the first point of contact with the public. Accurately directing all incoming calls, as well as greeting and directing visitors. Ensure unauthorized visitors do not enter restricted areas unnoticed.
• Provide first-line building security, assuring all visitors are properly logged in and out of the building.
• Exhibits professional behaviors such as maintaining the CAT Code of Ethics, working cooperatively with others, etc.
• Possesses general office skills including use of email, 3CX phone system, computer, fax machine, printers and EHR as assigned.
Duties and responsibilities
• Ensures patient confidentiality by following release of information policies and procedures and practicing all state and federal regulation standards.
• Adheres to all patient rights standards as well as serves as a resource to patients regarding those rights.
• Practices facility and governmental safety standards.
• Maintains infection control standards by practicing universal precautions.
• Reports unusual incidents through variance reporting to agency management.
• Possesses knowledge of agency personnel policies and/or access to them.
• Exhibits professional behaviors such as maintaining the CAT Code of Ethics, working cooperatively with others, etc.
• Knowledgeable about CAT programs, services, history, and impact in the community.
• Possesses general office skills including use of email, 3CX phone system, computer, fax machine, printers and EHR as assigned.
• Present a favorable impression of the agency through courtesy and tact toward the public.
• Greet visitors and potential patients within one minute upon their arrival at the front desk.
• Route all incoming calls with accuracy.
• Contact staff for waiting visitors as needed.
• Provide first-line building security, assuring all visitors are properly logged in and out of the building.
• Ensure appropriate visitors are provided with visitor badges.
• Ensure all Peer mentors and AA/NA facilitators are listed in the appropriate binder, initials are written by assigned name and staff initials are verified for appropriate person, date, day and time.
• Accept appropriate deliveries and notify staff upon their arrival
• Accept allowable items brought in for patients and provide receipts. Notify Patient Care Techs for packages to be picked up and taken to units.
• Contact lab in a timely manner for Urine specimens to be picked up and analyzed.
• Receive and process, Payer Agreements, Processing fees and Cost for Tx for In-Patient residents including OOC, Full Fee and Self-Pay according to AIM Procedure.
• Participate on committees as assigned.
• Assist in training other staff of receptionist duties as assigned.
• Enhance professional growth and development through in-service trainings and workshops as required by the Staff Development Plan.
• Assist in the preparation of agency mailings, reports, or special projects as assigned.
• Job duties may be increased, decreased, or combined as the needs of
• the agency dictate. Schedule may vary dependent upon peak times of
• admissions or as required by agency needs.
• Enters data from the OBHIS forms into the MHAS website accurately and in a timely manner.
Qualifications
High school diploma or equivalent required. Minimum three (3) months reception experienced required. Experience in a patient access or healthcare setting helpful.
Competencies
• Reporting- Reports unusual incidents through variance reporting to agency management.
• Infection Control- Maintains infection control standards by practicing universal precautions.
• Confidentiality - Knowledge and ability to apply HIPAA laws, 42 CFR Part 2 laws, and other Federal Regulations protecting patient privacy and rights.
• Patient Rights- Adheres to all patient rights standards as well as serves as a resource to patients regarding those rights.
• Professional- Exhibits professional behaviors such as maintaining the CAT Code of Ethics, working cooperatively with others following CAT personnel polices etc.
• Adaptability- Adapts to change, open to new ideas and responsibilities.
• Communication- Communicates well, delivers presentations, has good listening skills.
• Conflict Management- Good listener, committed to finding solution to problems, works well with difficult people. Customer Service- Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
• Decision Making- Able to reach decisions, takes thoughtful approach when considering options, seeks input from others, makes difficult decisions.
• Dependability- Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record.
• Ethics- Honest, accountable, maintains confidentiality.
• Initiative- Takes action, seeks new opportunities, strives to see projects to completion.
• Innovation- Creative, offers new ideas, risk taker, amenable to change.
• Interpersonal Skills- Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback.
• Job Knowledge- Understands facets of job, aware of duties and responsibilities, keeps job knowledge current.
• Organizational Skills- Information organized and accessible, maintains efficient workspace, manages time well.
• Problem Solving- Strives to understands contributing factors, works to resolve complex situations.
• Product Expertise- Knowledgeable about CAT programs, services, history, and impact in the community.
• Productivity- Manages workload, works efficiently, meets goals and objectives for productivity.
• Quality- Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services.
• Self- Development- Looks for opportunities to increase knowledge, works to increase responsibility, strives to achieve personal goals.
• Strategic Thought- Works to establish and articulate vision, shows creativity when defining solutions.
• Teamwork- Accountable to team, works to meet established deliverables, appreciates view of team members, respectful. Ability to work well with individuals of diverse ages,
cultures, races, religions, socioeconomic backgrounds, disabilities, gender and sexual orientation.
Physical requirements
• While performing the duties of this job, the employee may need to remain in a stationary position for long periods of time.
• Position may require individual to communicate, converse and exchange information with others.
• Position may require individual to perceive communications via email, phone or in person.
• Nothing in this job description restricts CAT rights to reassign or assign duties and responsibilities and does not proscribe or restrict the tasks that may be assigned
