Job Description
Position Summary ... This position is responsible to meet the goals and objectives of the organization by effectively assisting customers in the procurement, scheduling, and delivery of products by collaborating with production, purchasing, sales, scheduling, inventory and other departments as needed.
Essential Duties and Tasks
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodation may be made, upon request, to enable individuals with disabilities to perform the essential functions.
• Receive, interpret and produce Customer orders timely through a variety of tools; phone, email, fax, mail and online, utilizing computerized ordering system
• Receive and respond to inquiries and issues, follow through to resolution
• Monitor orders from intake to delivery
• Work closely with inventory to keep within organizational metrics
• Review and update pricing calculations as needed
• Promptly alert Sales, Customer and internal management teams regarding issues relating to meeting Customer order requirements
• Ability to handle complex issues
• Meet or exceed department goals and metrics
• May be involved in Customer visits and training
• All other duties as assigned
Who We Are
ProAmpac is a leading global flexible packaging company with a comprehensive product offering. We provide creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We continue to grow and would love for you to join our team!
At ProAmpac, our culture is key to our long-term success. We strive to be authentic as we live out the heritage of our small business culture. We value the connections we’ve created, and our employees feel empowered in their shared efforts to innovate successfully. ProAmpac was founded on the idea that a focus on material science will drive innovative and sustainable solutions for our customers, supported by our five core values – Integrity, Intensity, Innovation, Involvement, and Impact – that foster a culture of speed, simplicity, and self-confidence.
Our company is made stronger by challenging ourselves and each other, while we move what matters forward. With a focus on performance and a passion for our work, we are not bound by organizational hierarchy. We are committed to serving our customers and the communities in which we work and live.
By joining us, you become an integral part of an entrepreneurial company in a fast-paced and stable environment that provides varied opportunities for professional and personal growth .
ProAmpac Perks:
ProAmpac is building a wellness culture through its PRO360 initiative: An interactive, fully integrated wellbeing program designed to engage, encourage, and reward all team members on their personal pathway to better health, wealth, growth, and community involvement. Our goal is to ensure 100% of team members achieve a basic level of wellness. Additionally, subject to applicable eligibility requirements, we offer full-time employees a variety of benefits including:
• Medical, dental and vision insurance
• 401(K) with exceptional company match
• Generous paid time off (PTO), plus 11 holidays per calendar year
• Free life and short-term disability insurance
• Wellness, employee discount and rewards programs
• Tuition reimbursement
• Career growth and development opportunities!
Requirements
Qualifications, Education and Experience
• 2 years manufacturing Customer Service experience, experience with same or similar product manufacturing processes a plus
• Experience with the products and the manufacturing process of the organizational products
• Ability to read, interpret, follow and effectively respond to written and verbal inquiries/requests
• Ability to calculate complex mathematical equations
• Ability to build effective collaborative relationships
• Work independently and as part of a team
• Solid working knowledge of customer service processes and related manufacturing
• Experience using Microsoft Office Suite (Word, Excel, Power Point), Visio, Teams, and Outlook
• Maintains strict confidentiality and protects privacy of confidential/sensitive information.
• Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
• Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.
• Proactive; exercises sound judgment and decision making; able to identify problems and needs and develop solutions and/or options.
• Self-confident, self-motivated, polished professional who thrives in a challenging, fast-paced environment.
Area of Interest: Customer Service
Department: Customer Service-9015
Work Place Type: On-site
ProAmpac is an Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled
