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Company Background ... Our client is a premier cleaning and restoration company that recently received a strong investment to fuel their growth. They specialize in professional cleaning, restoration, pressure washing, and janitorial equipment and supplies and have an extensive offering of proprietary, exclusive, and national branded products.
The Position
The Customer Service Representative is responsible for providing service and support to both internal and external customers.
Primary responsibilities include:
• Respond to customer inquiries and support new customer onboarding initiatives.
• Provide additional support on inside and field sales projects as well as marketing-related campaigns.
• Handle requests via phone, web inquiries, email, and/or fax, maintaining SLA and response time for phone and email queues.
• Collaborate with the warehouse to problem-solve short shipments, replacements, tracking, and other special projects as needed.
Qualifications and Candidate Background
The ideal candidate will have:
• 2+ years of customer service experience with a background in order entry.
• Experience with ERP and/or CRM applications (SAP, P21, Salesforce, MS Dynamics).
• Excellent verbal and written communication skills (multi-lingual is a plus).
Location
This position, based in Cincinnati, OH, offers a Monday to Friday schedule from 8:00 a.m. to 5:00 p.m. ET, with no weekends or night shifts.
Contact
For more information, contact our Recruiting Coordinator:
Hannah Castro
hcastro@talentcompass.co
Please reference job number 2812 in your email.
Your information will not be shared with any outside parties without your prior consent
