Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel using the hotel management system ... - Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Assist guests with inquiries, requests, and complaints, ensuring their needs are met promptly and efficiently
- Handle cash transactions and maintain accurate records of all transactions
- Provide exceptional customer service by anticipating guest needs and resolving issues in a timely manner
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction
- Perform night audit duties as required, including reconciling daily transactions and preparing reports
Experience:
- Previous experience in hospitality management or a similar role is preferred
- Familiarity with phone systems and hotel management software is a plus
- Excellent guest relations skills with the ability to provide exceptional customer service
- Strong communication skills, both verbal and written, with excellent phone etiquette
- Ability to handle difficult situations with professionalism and composure
- Bilingual skills (if applicable) are highly desirable
At our hotel, we value our employees and offer a range of benefits including competitive pay, opportunities for career growth, and a positive work environment. Join our team of dedicated professionals who are committed to providing outstanding guest experiences.
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the hotel.
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Benefits:
• Employee discount
Schedule:
• 8 hour shift
• Day shift
• Night shift
Work setting:
• In-person
Experience:
• Hotel experience: 1 year (Preferred)
Work Location: In person
