Job Description
What you will be doing ... • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
LocationCincinnati Blue Ash Hilton-BCH
Location Description5300 Cornell Road, Blue Ash, Ohio 45242
We're 10 minutes from downtown Blue Ash and within a half-mile of local dining. Summit Park, home of the Observation Tower, is two miles away, and Kings Island theme park is 10 miles from the door. Cincinnati is a half-hour away via I-71. Enjoy our restaurant, evening room service, and snacks from the 24-hour Pavilion Pantry.
Requirements
What we are looking for
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Great work environment, both daytime and evening shifts available!
StatusFull-time
