Front Desk Agent

Comfort Suites Cincinnati Airport • Hebron, KY • 9m ago

Comfort Suites in Hebron, KY is looking for front desk agents to join our team. Our ideal candidate has high energy, an upbeat personality, and outstanding customer service skills!

Responsibilities ... • Exceptional guest service delivery with problem resolution ability • Excellent communication and phone skills • Process all guest check-ins, check-outs, room assignments, and room change/guest requests • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction • Account balancing & cash handling • Ability to understand and uphold hotel and brand standards and expectations • General office up keeping and ensuring public areas are cleaned and replenished as needed • Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs • Knowledge of Microsoft office and computer skills • Capacity to stand or walk for an extended period of time. • Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds • Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

Requirements: • Superior customer service skills including problem solving and ability to multi-task • Strong attention to detail, good follow through, and communication skills • Previous hotel or customer service experience preferred • Previous customer service experience preferred

Benefits • Medical, Dental, and Vision Insurance for Full Time Staff • Life Insurance for Full Time Staff • 401(k) Retirement Plan • Paid Time Off • Employee discount

Available shifts and compensation: We have available shifts all days of the week. Compensation is $14.00 - $15.00/hour.

About Comfort Suites Cincinnati Airport: Comfort Suites Cincinnati Airport is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.

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