Prime Turbines is a division of Precision Aviation Group (PAG), a leader in the MRO (maintenance, repair, overhaul) industry for general aviation aircraft. Prime Turbines, located in Carrollton, TX a leading independent turboprop engine repair, maintenance, and overhaul (MRO) company specializing today in the Pratt & Whitney Canada PT6A & PT6T, currently has a position open for an experienced ... Customer Support Representative.
The Customer Support Representative will serve as primary point of contact for customer related inquiries, coordinate, schedule and process orders and requests to deliver customer satisfaction while meeting set company goals. Experience in the Aviation industry preferred.
Key Responsibilities
• Perform customer requirements
• Review and process customer repair orders
• Receive parts into Operating System
• Generate work orders based on customer requirements
• Evaluate and coordinate product exchange applications
• Maintain customer database records
• Participate in onsite customer audits
• Coordinate activities and scheduling
• Other duties assigned by management
The Ideal Candidate Offers
• Minimum 2 years’ customer interface/support experience
• Managing support for multiple people with competing deadlines
• Knowledge of standard Aerospace MRO processes
• Excellent written and verbal communication skills
• Strong listening skills with excellent organizational and analytical problem solving skills
• Computer skills including experience with ERP systems and MS Office
• Engaging and professional presentation
• Strong attention to detail
• Focused and team oriented
We offer competitive pay and wide variety of benefits. Full time associates qualify for health benefits the first of the month following 30 days employment. Options include 4 medical plans, 2 dental plans, vision, base life (company paid), voluntary life, short and long-term disability, flex spending accounts, and telemedicine. Other benefits include: vacation and PTO time accrued with each pay cycle with a vacation carry over/payout option at year end, 9 paid holidays, 401k with company match contributions.
Qualified candidates with strong drive, work ethic and commitment to quality are invited to apply at www.precisionaviationgroup.com using the Careers tab at the bottom of the page.
AA/EOE/M/F/D/V
