About Rotech
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and ... outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com
You are also eligible for a sign on bonus of $1,500 to be paid after 90 days of employment
Overview and Responsibilities
Summary
We are seeking a dedicated Patient Service Technician - Local Medical Equipment Delivery Driver to join our team here at Rotech. In this position you will be responsible for making deliveries, providing services and ensuring patients and/or caregivers understand instructions for and are comfortable with use of respiratory and medical equipment.
Essential Duties and Responsibilities
• Available for on-call assignments as needed
• Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
• Delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local laws and regulations
• Delivers, sets up and maintains equipment at the delivery address using company vehicle
• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
• Educates the patient and/or caregiver on the safe use and maintenance of the delivered items and provides clear instructions to patients and/or caregivers to ensure understanding of equipment
• Maintains assigned company vehicle in a clean and safe working condition
• Observes additional needs that the patient may have and reports to management during morning meeting
• Properly cares for and uses electronic tablet that is assigned for job duties
• Reports equipment hazards and/or product incidents as required
• Safeguards patient’s Protected Health Information and adheres to all HIPPA privacy regulations
• Works with location personnel to coordinate deliveries
• Performs other duties as assigned
Qualifications
Employment is contingent on
• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Education and/or Experience
• High school diploma or GED equivalent, required
• Delivery experience, preferred
• Driving experience, required
• Experience working in healthcare, home health or the medical field, preferred
Skills, Knowledge and Abilities
• Accurately perform simple mathematical calculations
• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME), preferred
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Mapping skills including ability to plan time-saving delivery routes
• Mechanical aptitude with ability to learn
• Multi-task along with attention to detail
• Properly work an electronic tablet device that is used for services after training
• Self-motivation, organized, time-management and deductive problem solving skills
• Sense of urgency and responsiveness to customers
• Work independently and as part of a team
Physical Demands
• Available for on-call assignments as needed (after business hours &/or weekends)
• May be required to comply with OSHA Respirator Requirements, including but not limited to Medical Evaluations and Fit-Testing
• Requires sitting, walking, standing, talking or listening
• Requires close vision to small print on computer and or paperwork and our electronic tablet
• Requires lifting and transporting of patient equipment and or move full and empty cylinders
• Requires contact with patients and equipment with potential exposure to contagious pathogens
• Extensive travel via company vehicle required to patient’s homes and/or delivery address for set-ups and recurring deliveries
• Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address
Machines, Equipment and Technical Abilities
• Electronic tablets and all corresponding equipment, such as- Blue-tooth ear-piece and dash mounts
• Email transmission and communication
• Internet navigation and research
• Loading, unloading and proper tie down procedures of transported oxygen and other cargo as per company policy
• Operating the assigned company vehicle safely
• Operating vehicle mounted power lift or rail gates as required
• Troubleshooting and repairing equipment
• Understanding use of all applicable home medical equipment and supplies
• Office equipment; fax machine, copier, printer, phone and computer / tablet
Rotech Information
Benefits
• 401k
• Medical, Dental and Vision
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• Employee Discount Program
• Employee Recognition program
• Bonus and Incentive Opportunities
• Cellular phone reimbursement
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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Rotech Healthcare Inc. is a DRUG FREE WORKPLACE
