On-Board Services is hiring a Hybrid Customer Service Representative in Wilmington, DE!
For immediate consideration please send your resume to resumes@onboardusa.com
Subject Line: Position Title and State you are Located ... About Us:
On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.
Position Details:
Position Type: 6 Month contract
Job Location: Wilmington, DE
Compensation: $21-24/hr
Summary:
Process and complete all customer documentation requests, provide standard documentations to customers according to defined business KPIs. For customized documentation requests work with right SMEs to complete customers requests.
Complete all documentation needed to onboard new customers
The responsibilities include the following:
• Work with multiple functions such as account managers, customer service, finance, etc to complete multiple documents which will help in onboarding new customers in the system
• Track the progress of customer onboarding and highlight and escalate the needs
• Understand Pharmaceutical quality and regulatory documents and compare with actual certificate of analysis
• Support our documentation team with various tasks, such as creating, updating, and formatting documents, ensuring compliance with templates and standards, and verifying data accuracy.
The ideal candidate should have:
• Excellent in Excel, PowerPoint, word, etc, experience in Sales force and CRM is preferred
• Hands-on mentality, service oriented, with good organizational skills, and with high attention to detail.
• Perform responsibilities with a positive attitude and an ability to work with minimal guidance and supervision.
• Excellent oral and written communication skills.
• Comfortable using IT platforms like CRM or SAP.
• Ability to draw information from various sources and work with cross functional teams.
Qualifications:
Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner. May initiate customer contact to proactively identify and address customer needs. Monitors the resolution process to ensure other departments follow through on requests.
Apply Today!
www.onboardusa.com
On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.
East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”
On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.
JD# 24-00590
