Job Summary:
The Guest Services Ambassador (GSA) acts as the “face” of the hotel and is the main point of contact for guests. They are responsible for ensuring an excellent guest experience by conducting front desk operations in an efficient, accurate, and thorough manner. This role works closely with their peers in other departments as well to help provide an excellent guest ... experience.
Essential Job Functions:
Guest Relations:
• Provide an excellent guest experience for all guests by greeting them warmly and helping as needed
• Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible
• Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
• Take steps to ensure the greatest guest satisfaction possible
• Respond to situations as they arise and manage guest conflict
Additional Duties:
• Laundry Duties: sorting, washing, drying, and folding of company linen and terry as well as general cleaning/maintenance of the House and Commercial Laundry facilities.
• Cross-train on the duties of all non-management staff members and performs those duties as needed or when requested by supervision
• All other duties as assigned by supervision
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E.O.E. M/F/D/M/V Drug Free Workplace
Job Type: Full-time
Pay: From $16.60 per hour
Benefits:
• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed
Work setting:
• In-person
Work Location: In person
