Key Responsibilities : Resolve routine, complex, and unique customer issues, ensuring first call resolution and customer satisfactionProcess changes to customer policies accurately, and identify opportunities for cross-sales if applicableStay current on new marketing campaigns to respond appropriately to marketing-related inquiriesPreferred Qualifications : High school diploma or equivalent ... experience required2-3 years of customer service experience preferredMay require a Property and Casualty license, based on business unit requirementsInsurance background is preferredExcellent computer skills, including proficiency in Microsoft products and the ability to multi-task between online applications
Last updated : 2024-03-06
