Member Events/Catering Manager
Position Summary ... The Country Club at Castle Pines, in Castle Rock, Colorado, is seeking a full-time, year-round, Member Events/Catering Manager. This is a great opportunity for a very detailed, creative, and motivated individual to lay a foundation for the continued success of the Member and Clubhouse Events Department. This position works closely with the Club’s Leadership Team to ensure enjoyable and quality events for members and their guests. The Member Events Manager is a highly visible, “hands on” planner, who is expected to engage with members and guests throughout all private or organized Club events. This critical position focuses on exceptional execution of Club and private member events to ensure members have exceptional experience. This individual must embrace our culture of creating memorable experiences for our members and their guests while proudly representing The Country Club at Castle Pines. This is a great position for an individual looking to advance within the Private Club industry.
Responsibilities Include (but not limited to):
Creating member events and clubhouse activities in conjunction with the Executive Team for all areas of The Club; professionally book private member events at The Club. Manage all private events from start to finish, including meeting members, touring the venue, preparing estimates, and executing contracts, preparing setup and strike instructions, communicating with event staff, organization of payment and follow up with member.
Essential Duties:
YOU ARE THE GREAT IDEAS PERSON! YOU ARE THE PARTY PERSON!
As The Member Event/Catering Manager, You:
• program events and clubhouse activities.
• Take Member and clubhouse events from the initial concept/contact with the member through to completion of the event while exceeding guest expectations.
• Choose & contract the appropriate entertainment for events.
• Prepare all required paperwork, including BEOs, reports and schedules in an organized and timely manner.
• Negotiate contracts for private events, securing a signature from member on all contracts, and accounts for all deposits and payments.
• Achieve Club financial objectives for the Events Department.
• Coordinate member approval of menu and pricing.
• Create a positive, productive working environment, and coaches culinary and service departments on best practices and opportunities to improve performance.
• Maintain safe, secure, legal, and healthy work environment by establishing, following, and enforcing sanitation and quality of food preparation and service standards and procedures, conforming to the regulations of the alcoholic beverage commission.
• Ensure all standard operating procedures and applicable Club policies for revenue & cost controls are followed.
• Are visibly present at all events to greet members upon arrival.
• Ensure the initial set-up requirements/event needs are accurate and all guests feel welcome and are given responsive, friendly, and courteous service.
• Maintain member satisfaction by investigating and resolving complaints regarding food quality and/or service.
• Address member and guest complaints and advise the Food and Beverage operations team about appropriate corrective actions to be taken.
• Provide audio/visual equipment and systems by assessing member needs; arranging for delivery, set-up, and return of equipment.
• Execute event menus by consulting with chefs; selecting potential menus; evaluating past popularity of menu options and availability of seasonal food ingredients; anticipating food consumption.
• Accomplish event services goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to position accomplishments.
• Complete other appropriate assignments from the General Manager.
• Create event communication materials and submits to Communications Manager for posting to The Clubs social media sites.
• Assist in collecting event photos to provide to the Communications Managers for The Clubs social media sites.
Additional Responsibilities
• Creating new, fun clubhouse events for members & guests
• Marketing & promotion of Club and private events
• Food and beverage cost controls and operating procedures
• Accounting practices for events and catering
• Wine, spirits, and bar operations knowledge
• Point-of-sales system experience
• Intermediate to advanced Microsoft Office experience
• Displays strong interpersonal and organizational skills
• Displays polished demeanor, professional appearance and presentation
• Ability to manage stress and time constraints with efficiency
• The ability to effectively communicate with all departments and levels of Staff within The Club
• The ability to effectively communicate with all members of The Club, family and guests.
Working Environment/Physical Demands:
The physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit for long periods of time using office equipment and computers as well as often expected to stand and walk. Light, periodic lifting may be required.
A PLATINUM CLUB OF AMERICA
The Country Club at Castle Pines strives to be an employer of choice. We offer a great team environment that WORKS HARD and PLAYS EVEN HARDER! As part of our team, you will receive:
• Employee Golf Privileges
• Discounts on Merchandise/Apparel in the Golf Shop
• A Holiday Party with Raffle
• An Annual Club Sponsored Ski Day
• Manger and Employee Outings
• Chef Prepared Shift Meals
• Birthday and Anniversary Recognition, Inclusive of Gift Cards
• Annual Employee Holiday Bonus' from Members
• Ongoing Country Club/Hospitality Training & Employee Development
• Paid Training and Certification for Specified Positions
Should you have any questions about the position or employee life at CCCP, please don't hesitate to contact William Borre, Human Resources Manager, by phone at 303.660.6809.
Salary: $65,000.00 - $75,000.00 per year PLUS Commissions on events and annual bonus.
Benefits:
• 401(k) + matching
• Medical, Vision and Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account/Health Spending Account
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance
Schedule:
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability
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