The Company:
Driven by a reputable and sustainable culture, Johns Lyng USA provides a full suite of building services for any desired need, with an emphasis on ensuring exceptional customer service standards for our clients. Our services range from disaster recovery & management to residential and commercial reconstruction, to restoration & cleaning, and beyond. Johns Lyng USA is a highly ... acquisitive and fast-growing integrated building services company with operations across Australia, USA & New Zealand. We have a opportunity for a great team player to fast-track their career and make their mark with a role in the company’s highly motivated and driven team.
We Offer:
• The opportunity to join an organization with an exciting future
• A respected growing organization
• Assist local communities
• A positive and rewarding team culture
• Support, training, and guidance from an experienced manager
• Supportive, social, and collaborative team
• Laptop provided
• Annual Salary reviews
• Health Insurance, 401k & discretionary PTO policy
The Role: The Claim Manager plays a critical role in the ultimate success of the Customer Connect division at Johns Lyng USA. The quality and accuracy in their respective work, adds significant value and is the driving enabler in the achievement of goals related to client conversion and customer satisfaction.
• Oversee and ensure compliance of claim review milestones:
• 10 x claims per day within initial 3 x months
• 20 x claims per day following 3 x month probationary period
• Responsible for initial call and accurate guidance on job related information.
• Strong attention to detail regarding claim reviewing process.
• Provide communication and updates to vendors regarding claim status.
• Handling of all claim disputes with vendor and escalate to management when required.
• Ensure all estimates, photos and documents are actively saved within Dash and provided to relevant vendor on completion.
• Become proficient in Dash and MICA to assist with daily questions and documentation issues relevant to active jobs.
• Assist in ACM when needed.
• Ensure time is accurately job costed with 90% billable target.
Skills and Qualifications:
• Attention to detail.
• Effective time management skills and ability to meet deadlines.
• Ability to clearly communicate with customers, vendors, and subcontractors.
• Ability to clearly communicate with customers, vendors, and subcontractors.
• Problem solving skills and ability to collaborate with team members.
• Organizational skills, including planning and delegation.
• Must have competent computer skills including Microsoft suite.
We are a company of integrity and diversity.
If you are interested in furthering your career and developing your leadership skills further, I would love to hear from you.
Please note: You will need to be prepared to undergo a criminal background check as part of the recruitment process.
Job Type: Full-time
Pay: Up to $62,500.00 per year
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
Ability to Relocate:
• Lakewood, CO 80401: Relocate before starting work (Required)
Work Location: In person
