Who are we?
Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Our Global Specialty Fulfillment network delivers millions of packages and smiles to Amazon customers every day at their doorstep. We are looking for ... motivated, customer-focused individuals who want to join our team as leaders. In this role, you will ensure employee productivity is maximized and customer engagement is achieved.
About the Role
We are looking for an District Mn who can bring Amazon's customer obsession to life. You will manage the end-to-end operations for multiple locations and lead a team of shift leaders to delight customers. You will play a vital role in maintaining a vibrant team culture based on customer obsession, trust, respect, continuous learning, and fun.
In this role, you will:
• Manage a team of area managers and shift leads, including hiring and on-boarding new team members, directing work, managing performance, providing regular feedback, and supporting career development and employee growth.
• Manage and delegate daily operations to drive exceptional results, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing training where needed.
• Own the customer experience for your locations by maintaining a strong culture built on Customer Obsession and Amazon's Leadership Principles
• Measure key performance indicators to drive performance metrics, manage inputs that deliver results, and convey performance results for regular business reviews.
• Spend and prioritize time across multiple sites and invest in development of direct reports to ensure strong leadership in the stores.
• Create and maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and packages.
• Respond to escalations and provide guidance to associates on what issues should be escalated or resolved on their own.
• Commute and/or travel required between 50-75% to multiple sites or locations
• Work flexible hours including nights, weekends, and holidays
• Respond to escalations and provide guidance to associates on what issues should be escalated or resolved on their own.
• You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time
We are open to hiring candidates to work out of one of the following locations:
Denver, CO, USA
BASIC QUALIFICATIONS
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3+ years of people management, including 2+ years as a manager of managers experience
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High school or equivalent diploma
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Are 18 years of age or older
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Experience directing store operations and managing budgets
PREFERRED QUALIFICATIONS
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2+ years of merchandising including owning and implementing all procedures related to the in-store display of products and services to drive the customer experience, generate product interest, and maximize sales experience
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Experience attracting, hiring, and developing teams and building a bench for key roles
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $109,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site
