Job Title : Front Desk Agent
Department : Front Office
Reports To : Front Office Supervisor/Assistant Front Office Manager
FLSA Status : Non-exempt
JOB DESCRIPTION:
The Mission Inn Front Desk Agents our responsible for performing a variety of customer service focused duties to facilitate a positive experience for our guests. Included in the Front Desk Agent's responsibilities are: checking in and checking out procedures, providing assistance to guests by answering questions and questions and offering recommendations. Meeting and exceeding guests expectations by problem solving any unexpected travel changes. The Front Desk Agents are a liaison between the guests and the hotel. If you are passionate about hospitality and creating a positive culture then we encourage you to apply today! Hotel experience required.
DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
• Actively welcome, greet and check guests in
• Inform guests with savvy knowledge of ... hotel, its services, the city, and local ‘happenings’
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in hotel process
• Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with MIR confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
• Encourage up-selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times
• Implements and maintains highest quality standards of services.
• Pursuits of job objectives steadfast when faces with unexpected obstacles.
• Is able to make reasonable decisions.
• Confers and cooperates with other departments to ensure coordination of daily operations through oral and written communication.
• Communicates with guests and team members professionally, possess pleasant and can-do attitude.
• Performs structured clerical tasks, such as running reports, performing AM & PM checklists and completion as instructed.
QUALIFICATIONS and REQUIREMENTS:
• Two years experience dealing face to face with clients expecting exceptional service.
• One year prior hotel experience is same position preferred
• Computer literate. Knowledge of Opera is preferred but not required
• One year cash handling experience.
• Must have flexible schedule and ability to work nights, weekends and/or holidays.
COMPANY DETAILS:
Mission Inn Hotel & Spa is an Equal Opportunity Employer.We are committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. Mission Inn Hotel & Spa prohibits harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.missioninn.com/privacy-policy
The Mission Inn Hotel & Spa is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at humanresources@missioninn.comto advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Compensation & Benefits Details: An employee’s pay may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution, and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting and may be modified in the future. Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law, regulations, or relevant ordinances.
We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, and a 401(k) Plan.
Job Type: Part-time
Pay: $18.00 per hour
Schedule:
• 8 hour shift
• Day shift
• Night shift
• Weekends as needed
Work setting:
• In-person
Work Location: In person
