About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Overview and Responsibilities Job SummaryWe are seeking a dedicated Patient Service Technician to join our team. In this position, you are responsible for delivery and set-up of equipment at the delivery address. Educates the patient and/or caregiver on the safe use and maintenance of the delivered item. Requires on-call/after-hours availability, including holidays and weekends. Essential Job Duties and Responsibilities(Reasonable accommodations may be made ... to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)Adheres to company policies and procedures in regards to using personnel protective safety equipment and servicesAssists in resolving customer equipment problems under emergency conditionsAssists with implementation of quality improvement programs to meet company and JCAHO standardsAssumes on-call responsibilities during non-business hours in accordance with company policyCommunicates to supervisor any vehicle problems or conditions which would otherwise compromise the vehicle's safe operationsCompletes shipping papers when transporting hazardous materials in accordance to Rotech policy and proceduresCompletes written patient visit reports following setup and follow-up visits per company policyDelivers and educates patients on the safe use and maintenance of respiratory and HME equipment in the home or office settingDevelops and maintains working knowledge of current HME products and services offered by the company; and all applicable governmental regulationsDevelops basic reimbursement knowledge, completely documents all informationDevelops technical knowledge, as appropriate, of the HME or respiratory productsMaintains assigned company vehicle in a clean and safe working condition Maintains delivery activity database Maintains home oxygen systems in patients' homes per company policyManages territory to reach service goals and delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local governmental regulationsPrepares and maintains written company records to include invoices, work orders, manifests and logsProcesses all orders and required paperwork in a timely and accurate mannerReports equipment hazards and/or product incidents as required in accordance with company policiesPerforms other duties as assignedTravelTravel via company vehicle required to patient's homes for set-ups and reoccurring delivery Qualifications Employment is contingent onBackground investigation (company-wide)Drug screen (when applicable for the position)Valid driver's license in state of residence with a clean driving record (when applicable for the position)Required Education and/or ExperienceHigh school diploma or GED equivalent, requiredPreferred Education and/or ExperienceExperience with medical equipment, preferredOne year of related work experience, preferredMedical terminology, preferredSkills and CompetenciesAccurately perform simple mathematical calculationsEffectively communicate in English; both oral and writtenInterpret a variety of communications (verbal, non-verbal, written, listening and visual)Maintain confidentiality, discretion and caution when handling sensitive informationMulti-task along with attention to detailSelf-motivation, organized, time-management and deductive problem solving skillsWork independently and as part of a teamMachines, Equipment and Technical AbilitiesEmail transmission and communicationInternet navigation and researchMicrosoft applications; Outlook, Word and ExcelOffice equipment; fax machine, copier, printer, phone and computer and/or tabletMechanically inclined for the repair and troubleshooting of equipmentSuccessfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargoUnderstands use of all applicable home respiratory equipment and suppliesPhysical DemandsLift and carry office equipment at timesRequires sitting, walking, standing, talking and listeningRequires close vision to small print on computer and/or tablet and paperworkRequires lifting (minimum of 65 pounds) and transporting of patient equipmentRequires contact with patients and equipment with potential exposure to contagious pathogensRequires driving a company vehicle for the majority of the workdayRequired to comply with Rotech Respiratory Protection & N95 Mask Fit Testing PolicyMedical Evaluation and Fit Testing Compliance in a timely manner Annual Recertification Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines Rotech Information Benefits401kMedical, Dental and VisionLife Insurance and DisabilityGenerous Paid Time Off and Paid HolidaysEmployee Discount ProgramEmployee Recognition programBonus and Incentive OpportunitiesCellular phone reimbursementMake the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. We appreciate your interest in Rotech Healthcare Inc. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees
