The Pharmacy Shipping Supervisor is responsible for overseeing and coordinating all daily incoming and outgoing shipping activities and logistics functions, ensuring cost effectiveness and timely management of delivery personnel by performing the following duties personally or through subordinate employees.
QUALIFICATION REQUIREMENTS ... • Associate degree (A. A.) or equivalent from two-year College or technical school preferred
• High School diploma or equivalent
• At least 1-3 years related experience and/or training; or equivalent combination of education and experience
• Management experience strongly preferred
• Valid Driver's license
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Basic level skill in Microsoft Office (including Word, Excel, PowerPoint, etc).
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
• Oversee incoming and outgoing shipping activities to ensure accuracy, completeness, timeliness and condition of shipments
• Organize all shipments in line with company and regulatory requirements
• Ensure correct shipment of all orders, including hazardous, refrigerated and/or time sensitive materials
• Organize delivery driver's routes and schedules to ensure consistent delivery times
• Prepare mailing labels and appropriate packaging of medications
• Follow up with patient regarding recent deliveries
• Manage shipping supplies and equipment, including reorder of necessary items
• Provide information or knowledge on medication delivery to other teams
• Collaborate with other managers to coordinate Monthly Cycle Fill Deliveries, inventory management and quality assurance.
• Maintain packing lists and shipping manifests in an organized and retrievable manner
• Directs movement of shipments from shipping and receiving platform to storage and work areas.
• Maintains or verifies records of time, materials, expenditures, and crew activities using monitoring software
• Working closely with Purchasing:
• Continual review of shipping dates and reporting exceptions
• To review the value offered by existing suppliers, ensuring purchasing remains competitive
• Assisting with the re-negotiating of business/service level agreements and performance evaluation and taking corrective action as required
• Enforces safety rules and regulations
• Assess incidents, complaints, etc. (eg safety issues, transportation routes, department staffing, etc.) for the purpose of resolving or recommending a resolution to the situation.
• Document and follow up regarding grievances involving shipping and delivery errors to ensure patient/customer satisfaction and appropriate resolution.
• Oversees vehicle preventative maintenance programs and activities for the purpose of ensuring vehicles are maintained in a safe and effective operating condition.
• Research new equipment/vehicles, laws, regulations, etc. for the purpose of recommending purchases, contracts, and proper maintenance of services.
• Be able to perform all positions of your team members
• Identify employees' skills and develop them by coaching, counseling and motivating employees on a regular basis
• Conduct annual performance reviews and provide continual feedback on both positive and negative performance
• Recommend new hires, promotions, termination and transfers for the purpose of maintaining staffing needs and productivity of the work force
• Design and oversee new employee training
• Determine work procedures, prepare work schedules and expedite workflow by leading scheduled workflow meetings
• Maintain schedule for all delivery drivers, including PTO approval, vacation coverage, and coverage for unscheduled driver call-outs.
NON-ESSENTIAL FUNCTIONS & RESPONSIBILITIES
• Participation in membership in professional societies and organizations.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Must have scheduling flexibility and be able to work overtime and on-call coverage.
• Careful attention to detail.
• Performs related duties as requested.
• Participates in quality assurance activities and audits as directed.
KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS
• Able to use computers and software applications.
• Able to issue written and oral instructions
• Provide superior customer care and service to all patients and the nurses or healthcare aids
• Able to create and implement systems required to gather, maintain, and analyze information.
• Ability to maintain quality and integrity of medications based on storage requirements
• Ability to work even in multiple demands and maintain tight schedules
• Maintain and promote positive attitude towards the job and company.
• Ability to actively communicate, inspire and motivate all levels of staff.
• Ability to think and act strategically and proactively.
• Ability to maintain accurate records and prepare reports and correspondence related to the work.
• Ability to maintain favorable public relations.
• Ability to organize and coordinate the work of others.
• Ability to set priorities and assign work to other professionals.
• Excellent verbal, written, and communication skills.
• Excellent group presentation skills.
• Excellent analytical skill.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Communication Skills
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Computer Skills
• Become and remain proficient is all programs necessary for execution.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
• This position requires frequent standing with occasional walking, sitting, kneeling or stooping.
• This position requires the use of hands to finger, handle or feel objects and the ability to reach with hands and arms.
• This position requires constant talking and hearing.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• This position must occasionally lift and/or move up to 25 pounds
• Required to move/lift physical hardware.
AMERICANS WITH DISABILITY SPECIFICATIONS
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
