Clinical Receptionist, Patient Financial Services, Penn Dental
Medicine ... University Overview
The University of Pennsylvania, the largest private employer in
Philadelphia, is a world-renowned leader in education, research,
and innovation. This historic, Ivy League school consistently ranks
among the top 10 universities in the annual U.S. News & World
Report survey. Penn has 12 highly-regarded schools that provide
opportunities for undergraduate, graduate and continuing education,
all influenced by Penn's distinctive interdisciplinary approach to
scholarship and learning. As an employer Penn has been ranked
nationally on many occasions with the most recent award from Forbes
who named Penn one of America's Best Large Employers in 2023.
Penn offers a unique working environment within the city of
Philadelphia. The University is situated on a beautiful urban
campus, with easy access to a range of educational, cultural, and
recreational activities. With its historical significance and
landmarks, lively cultural offerings, and wide variety of
atmospheres, Philadelphia is the perfect place to call home for
work and play.
The University offers a competitive benefits package that includes
excellent healthcare and tuition benefits for employees and their
families, generous retirement benefits, a wide variety of
professional development opportunities, supportive work and family
benefits, a wealth of health and wellness programs and resources,
and much more.
Posted Job Title
Clinical Receptionist, Patient Financial Services, Penn Dental
Medicine
Job Profile Title
Receptionist, Clinical
Job Description Summary
Clinical Receptionists are responsible for providing superior
patient-focused experiences in scheduling appointments, resolving
patient needs or concerns, and creating/updating patient
accounts.
Job Description
The ideal candidate for a CLINICAL RECEPTIONIST with Penn Dental
Medicine's clinical departments will provide superior
patient-focused experiences supporting the delivery of high-quality
care.
PATIENT EXPERIENCE
• Professionally greet & assist patients at the front desk of
assigned clinical department.
• Consistently demonstrate concern and courtesy for colleagues
and patients, following up with individuals to ensure satisfaction
with the level of service expected.
PATIENT RESPONSIBILITIES:
• Accurately gather/update update patient accounts.
• Resolve patient inquiries and concerns and/or provide support
in connecting patients to department or party who can provide
resolution.
• Review appointment book in support of maintaining productive
& efficient patient flow.
• Dedication to learning and professional development.
• Other duties as assigned.
PROFESSIONAL ATTRIBUTES
• POSITIVE ENERGY AND ENTHUSIASM, with a strong commitment to
exceeding patient and team expectations
• FLEXIBILITY AND OPENNESS to work individually and as a
team
• TEAM PLAYER a strong desire to be an active, long-term
participant in the growth and success of the School
• ABILITY TO ADAPT AND LEARN QUICKLY, make an immediate,
sustainable impact, and provide value-added service to patients and
team
• STRONG COMMUNICATION AND INTERPERSONAL SKILLS, displaying the
ability to connect and build relationships with team members/peers
and patients
• CONFIDENCE IN PROFESSIONAL APTITUDE and ability to effectively
convey customer services skills, knowledge and qualifications to
patients
A High School Diploma or GED and 1 year to 2 years of experience or
equivalent combination of education and experience is
required.
Ability to speak and write Spanish fluently preferred.
Experience with windows based software required. Axium dental
software experience preferred. One to Two years' experience in
professional office setting required. Knowledge of dental
terminology and dental procedures preferred. Excellent customer
service skills required. Excellent oral and written communication
skills required.
Job Location - City, State
Philadelphia, Pennsylvania
Department / School
School of Dental Medicine
Pay Range
$15.79 - $17.00 Hourly Rate
Salary offers are made based on the candidate's qualifications,
experience, skills, and education as they directly relate to the
requirements of the position, as well as internal and market
factors and grade profile.
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis
of race, color, sex, sexual orientation, gender identity, religion,
creed, national or ethnic origin, citizenship status, age,
disability, veteran status, or any other legally protected
class.
Special Requirements
Background check required after a conditional job offer is made.
Consideration of the background check will be tailored to the
requirements of the job.
University Benefits
• Health, Life, and Flexible Spending Accounts: Penn
offers comprehensive medical, prescription, behavioral health,
dental, vision, and life insurance benefits to protect you and your
family's health and welfare. You can also use flexible spending
accounts to pay for eligible health care and dependent care
expenses with pre-tax dollars.
• Tuition: Take advantage of Penn's exceptional tuition
benefits. You, your spouse, and your dependent children can get
tuition assistance here at Penn. Your dependent children are also
eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to
help you save for your future. Penn's Basic, Matching, and
Supplemental retirement plans allow you to save for retirement on a
pre-tax or Roth basis. Choose from a wide variety of investment
options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a
substantial amount of time away from work during the course of the
year. This allows you to relax, take vacations, attend to personal
affairs, recover from illness or injury, spend time with
family—whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth
Financial, Penn offers faculty and staff (and your eligible family
members) long-term care insurance to help you cover some of the
costs of long-term care services received at home, in the community
or in a nursing facility. If you apply when you're newly hired, you
won't have to provide proof of good health or be subject to
underwriting requirements. Eligible family members must always
provide proof of good health and are subject to
underwriting.
• Wellness and Work-life Resources: Penn is committed to
supporting our faculty and staff as they balance the competing
demands of work and personal life. That's why we offer a wide
variety of programs and resources to help you care for your health,
your family, and your work-life balance.
• Professional and Personal Development: Penn provides an
array of resources to help you advance yourself personally and
professionally.
• University Resources: As a member of the Penn community,
you have access to a wide range of University resources as well as
cultural and recreational activities. Take advantage of the
University's libraries and athletic facilities, or visit our
arboretum and art galleries. There's always something going on at
Penn, whether it's a new exhibit at the Penn Museum, the latest
music or theater presentation at the Annenberg Center, or the Penn
Relays at Franklin Field to name just a few examples. As a member
of the Penn community, you're right in the middle of the
excitement—and you and your family can enjoy many of these
activities for free.
• Discounts and Special Services: From arts and
entertainment to transportation and mortgages, you'll find great
deals for University faculty and staff. Not only do Penn arts and
cultural centers and museums offer free and discounted admission
and memberships to faculty and staff. You can also enjoy
substantial savings on other goods and services such as new cars
from Ford and General Motors, cellular phone service plans, movie
tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer
creative approaches for completing work while promoting balance
between work and personal commitments. These approaches involve use
of non-traditional work hours, locations, and/or job
structures.
• Penn Home Ownership Services: Penn offers a forgivable
loan for eligible employees interested in buying a home or
currently residing in West Philadelphia, which can be used for
closing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligible
employees on qualified expenses in connection with the legal
adoption of an eligible child, such as travel or court fees, for up
to two adoptions in your household.
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay
To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Dental-School-Evans-Building/Clinical-Receptionist--Patient-Financial-Services--Penn-Dental-Medicine_JR00082498
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