This position interacts with customers to provide information in response to inquiries about
products and services and to handle and resolve complaints. Excellent communication abilities ... and data entry skills are essential for candidates. They are confident at troubleshooting and
investigate if they don’t have enough information to resolve customer complaints. The target is
to ensure excellent service standards, respond efficiently to customer inquiries and maintain
high customer satisfaction.
Responsibilities
• Generate sales leads
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
• Resolving customer complaints
• Managing database records
• Drafting status reports on customer service issues
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Follow up to ensure resolution
Skills
Proven customer support experience or experience as a client service representative
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Job details
Pay
$500.00 per week
Job type
Full-time / Part-timeInternship
Number of openings for this position
10+
Schedule
• Weekend availability
• Monday to Friday
• 10 hour shift
