Title: Customer Service Representative
Reports To: Director of Aviation Training ... Position: PART TIME 25 - 30 hours/week.
Who We Are… Aviation Supplies & Academics, Inc. (ASA) has been providing trusted aviation training products for more than 80 years to pilots, flight instructors, aviation mechanics, drone operators, career aviators and students. ASA’s publications, pilot supplies and digital goods are supported with integrity, consistency, superior quality and the best customer service in the industry. ASA headquarters are in Newcastle, Washington.
The ASA Team… Our team consists of a diverse group of people with unique and specialized skills, and while individual responsibilities are important, team collaboration and participation play a huge role in our success. We take pride in creating and developing the best aviation training products in the industry and in providing superior customer support.
Essential functions and Job duties include but not limited to… A small business in the Renton-Bellevue area is looking for a Part Time Customer Service Representative to facilitate day-to-day operations and provide customer service and technical support. The successful candidate will communicate important information about the products and services ASA provides and respond to customer inquiries, guide customers through the purchasing process, make product or service recommendations and resolve complaints or technical concerns around sales orders. Minimum 1 year customer service, administrative, or technical support experience. Proficient with Windows operating systems and Office software (Outlook, Word, Excel, Teams). Requires good verbal and written communication, problem-solving, and computer skills, disciplined approach to task priorities and project follow-up, and a helpful, friendly and energetic disposition. Familiarity with Acumatica or other Enterprise Resource Planning (ERP) cloud, Microsoft Dynamics or other midmarket ERP system, knowledge of electronic books (eBooks) and software applications to include Adobe Digital Editions, and aviation experience/knowledge a plus. Candidate needs strong communication and problem-solving skills, excellent attention to detail, strong work ethic, be reliable and meet all deadlines. Competitive pay, weekdays only, safe, pleasant working environment.
Specific tasks will include but are not limited to:
• Maintain part time business hours (M-F, 25-30 hours/week).
• Have flexibility to work additional hours to cover for staff while out of office.
• Answer phones
• Manage mail (incoming, outgoing)
• Maintain reception area and small pilot shop
• Welcome visitors, process walk-in sales
• Light cleaning (kitchen duty)
• Same-day response to customer inquiries (email, phone, mail, fax)
• Provide Catalogs and Graduation Certificates as requested
• Test pilot supplies per instructions provided
• Assist in updating textbooks and various publications
• Order entry
• Customer service support (inquiries around existing or planned orders, shipments, invoices, account status)
• Provide technical support to customers
• Support ASA staff with customer service
Other Competencies and Requirements:
• Good organization and communication skills with attention to detail, ability to manage multiple tasks, meet deadlines and work collaboratively with staff.
• Maintain current and effective computer skills involving ERP, internet browser, Outlook, Word, Excel, Teams.
• Sensitive data and information must be safe-guarded and maintained with discretion.
• Must be task oriented and focus on accuracy.
• Comply with the Employment Policies and the Employee Handbook, maintaining confidentiality of staff, vendor and customer information and conducting self in a professional manner at all times.
• Attend all meetings as directed.
• Ability to effectively communicate with remote employees.
• Aviation knowledge a plus.
Job Type: Part Time
Pay: $23.00 - $27.00 per hour
Benefits:
• Sick Time Accrual
• Vacation Accrual
• 401K
Schedule:
• 5-6 hour shift
• Monday to Friday
• Cover for staff vacations and business travel, as needed; will be scheduled ahead.
Work Location: One location
Job Type: Part-time
Pay: $23.00 - $27.00 per hour
Expected hours: 25 – 30 per week
Benefits:
• 401(k)
• On-the-job training
• Paid time off
Experience level:
• 1 year
Shift:
• Day shift
Weekly day range:
• Monday to Friday
• No weekends
Work setting:
• In-person
• Office
Application Question(s):
• Are you flexible to work additional hours throughout the year as needed to cover for staff travel and vacations?
Experience:
• Customer Support & Client Services Occupations: 1 year (Preferred)
Ability to Relocate:
• Renton, WA 98059: Relocate before starting work (Required)
Work Location: In person
