About Xenon Arc
At Xenon arc, we are constantly seeking to leverage our passion for technology and execution by helping our clients achieve a more streamlined business model ... Our clients range from billion-dollar companies specializing in industrial solvents and chemical products to major, international food ingredients providers. Our clients look to leverage our unique business model, technology, and talented team to help them achieve a stronger, more profitable business model.
We are dedicated to creating a personal growth environment where team members are provided opportunities to advance their professional development and are encouraged to explore their passions. We invest in our culture to create a supportive environment that fosters team collaboration and creative problem solving. We are transforming the way materials producers go-to-market and our team of disruptors are at the core of our success.
FLSA Classification
Non-exempt
Reports to
Customer Service Manager
Summary
To accomplish our goals and serve our clients better, you will work directly with our clients’ most interesting and demanding customers; helping us better understand their needs, develop product forecast models and deliver a strong overall customer experience.
Essential Job Duties
• In this role, you will act as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability
• You will provide solutions to the customer while managing operational needs and collaborating closely with operational partners to meet company objectives
• Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity
• Maintains a thorough knowledge of the businesses' products, businesses, applications, and service offerings
• Coordinates activity at assigned customer accounts, proactively address issues and implement solutions
• Maintains service levels according to business prioritization
• Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Maintains customer records by updating account information.
• Escalating queries and concerns.
• Ensuring that customers are satisfied with products or services.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
Basic Qualifications
• Completed Bachelor’s Degree or equivalent experience in a customer service role
• Strong team player; motivated and extremely customer centric
• Analytical and problem-solving ability
• Strong verbal and written communication skills
• Experience in customer management
Preferred Qualifications
• Demonstrated ability to work effectively across internal and external organizations
• Experienced in use of customer relationship management (CRM) software
Benefits:
We offer competitive benefits; 100% paid medical, dental and vision for employees, a 401k with match, and PTO!
Preferred Level of Experience
Minimum of 1-3 years of work experience in customer service or similar roles
Location & Commitments
• Full-time, permanent
• Report to office HQ in Bellevue, Washington 4 days a week, 1 day work from home
Physical Demands
• Must be able to remain in a stationary position.
• Must be able to operate a computer
Travel Required
Minimal (up to 10%)
Affirmative Action/EEO Statement
It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is Title VII employer and strictly prohibits any types of discrimination or harassment based on any of characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
