Description:
As a Customer Service Representative, you will be part of a business-critical support team for food service customers and field partners. Your knowledge of coffee products and exceptional customer service skills will enable you to be a food service subject matter expert, problem solver and trusted advisor to our growing customer base ... Leveraging your customer service experience, you will…
• Answer incoming calls to process customer orders, answer questions, track deliveries and issue credits, when needed.
• Process marketing orders for food service.
• Create and distribute customized product guides for customers.
• Be a subject matter expert around coffee programs, promotions and new products. Add-on/upsell whenever appropriate.
• Resolve and report carrier issues.
• Maintain and update customer contact and account information.
• Problem solve and escalate issues to involved teams for resolution, when appropriate.
• Assist on special project teams, such as technology testing and reporting.
We would love to hear from people with:
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to balance multiple priorities and meet deadlines in a fast-paced and changing environment
• A self-starter who can proactively identify areas for improvement or inefficiencies.
• Attention to detail
• Ability to perform data or order entry
• Organization and time management skills
• Strong customer service skills with the ability to handle upset or difficult customers professionally
• Ability to analyze, diagnose and resolve problems
• Basic skills in Microsoft Windows and internet applications
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law
