Overview
CORT Events is seeking a Customer Service Representative to join our team ... The Customer Service Representative provides support to the Sales Teams (Account Executives and Strategic Account Managers) on a nationwide basis in the Events, Exhibit house, and Tradeshow sales process by providing a positive customer experience, corresponding by phone and email, preparing sales quotes with order entry, and other administrative duties for accounts to include database management, accounts receivable, addressing client complaints, and updating client records and orders.
This is an onsite position performed from the CORT Events Corporate office in Las Vegas.
Schedule: Monday thru Friday; 7am-4pm.
Pay: $20 / hour.
What We Offer
• Comprehensive health insurance (medical, dental, vision) available within 30 days or less
• 401(k) retirement plan with company match
• Paid vacation, sick days, and holidays
• Company-paid disability and life insurance
• Tuition reimbursement
• Employee discounts and perks
• Opportunity to work alongside a tenured team with career growth and mentorship opportunities
Responsibilities
• Provide support to Sales team and clients during the sales process by communicating with clients, preparing quotes and order requests, answering simple product questions, and offering client support.
• Communicates with clients by phone and email, and Acts as liaison between Operations, Client, and Account Executive/Strategic Account Manager.
• Update, maintain, and close event and tradeshow orders with speed and
• Check product availability through operations and follow up, as
• Gather additional information needed from client needed for Operations to coordinate delivery and pick-ups.
• Maintain, update, and organize client records and interactions in Sales software.
• Verifies payment and/or client order confirmation to ensure orders are confirmed in Sales and Operations software.
• Communicates daily with Account Executives/Strategic Account Managers to review client orders, build rapport, and discuss potential project
• Provide support in organizing and submitting accounting forms as needed.
• Maintains knowledge of and follows operating procedures.
• Maintains knowledge of products and provides expertise to clients.
• Maintains confidentiality.
• Contributes to team effort by helping coworkers as workflow fluctuates.
• Provide excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
• Ability to learn and follow all customer service procedures and policies.
• Able to process data quickly, find answers, and respond quickly and professionally.
• Other duties as assigned by management.
Qualifications
• High School Diploma or equivalent required
• 1+ year Customer Service or Administrative Support experience
• Previous Salesforce experience required
• Solid time management and self-organizational ability; able to work collaboratively as part of a team
• Ability to quickly connect with others and demonstrate exceptional customer service
• Excellent verbal and written communication skills.
• Ability to multi-task
About CORT Events
CORT, a part of Warren Buffett’s Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services.
Working for CORT Events
CORT Conducts background checks as a condition of employment and participates in the E-Verify program.
EEO/AA Employer/Vets/Disability
Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance hiring information
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