Job Description:
The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security ... Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!
This position seeks the best candidate that fits into the organization culture, pace of work, and business environment. The proper candidate will be able to work in a Technical Helpdesk supporting multiple US Government Programs. Primary operations are managed out of Las Vegas, NV. Hiring will be contingent on a US Government clearance and may delay the hiring process by approximately 30 days.
Location of Position: Onsite Telos Las Vegas Office- 3755 Breakthrough Way Suite 200 Las Vegas, NV. 89135
Responsibilities:
• Provides Tier I and II technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
• Resolves problems or contacts more senior technical support as necessary.
• Instructs users in the use of PCs and networks.
• Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.
• IT Helpdesk position, supporting 500+ locations to support multiple US Government Programs.
• Support for Applicants using a website to Enroll.
• Support for the Site Operators that are working with the end customers.
• Facilitate priority call transfers to Tier 3 Helpdesk or Escalation team.
• Support incoming requests for Technical Support
• Follow pre-built scripts to help customers with their questions.
• Troubleshoot windows PCs, mobile devices, peripherals, and/or website applications as required.
• Respond to Alerts from Automation Systems and follow process for notifications.
• Follow all necessary procedures and processes to ensure our team provides excellent customer support for our callers.
Job Requirements:
Qualifications:
• Must be able to hold a DHS EOD clearance.
• High School plus advanced training, and 3 - 4 yrs of IT related job experience.
• Under general supervision, capable of performing all jobs including the most complex.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices.
• May assist and train less experienced personnel.
• Only asks for supervision for unusual cases.
• Proficient with Windows Operating Systems, Cisco Anyconnect VPN, Ticket Systems, desktop hardware devices (tablets, monitors, POS devices, etc.), web and client applications, SaaS-based tools, cloud technology, etc.
• A professional, get-it-done attitude with attention to detail and customer service and excellent organizational skills.
• The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.
Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment.
Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States
Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 1-800-283-1911. If you require relay service assistance, please click on the following link to review information on your state’s relay service: http://transition.fcc.gov/cgb/dro/trsphonebk.html
Telos Corporation is an EEO/AA employer
