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We are currently seeking a dedicated full-time Customer Support Representative to join our esteemed Customer Support Team. This role is focused on providing exceptional assistance to our valued clientele within the luxury online dating sphere. It's important to note that this position does not involve sales activities. As a Customer Support Representative, you'll ... play a crucial role in maintaining our brand's reputation by ensuring top-notch support services are consistently delivered.
Customer Support Representative Compensation, Benefits, and Perks:
• Competitive hourly wage of $16.00 to $18.00 per hour
• Comprehensive medical, dental, and vision coverage.
• Partial coverage for dependents.
• Disability and life insurance.
• Discounted gym membership.
• Generous 401(k) matching.
• Flexible spending accounts.
• Flexible paid time off.
• Company-sponsored events.
Customer Support Representative Key Responsibilities:
• Provide prompt and effective customer support via our ticketing system.
• Manage financial transactions and collaborate with billing.
• Identify software bugs and suggest enhancements.
• Maintain and enhance our knowledge base.
• Utilize Salesforce for efficient ticket management.
• Utilize fraud detection expertise to protect customers.
• Engage with customer feedback on digital platforms.
• Assist with ad-hoc projects as needed.
Customer Support Representative Qualifications and Experience:
• High School Diploma or equivalent.
• Two years of customer support experience.
• One year of technical support or computer experience.
• Proficiency in Salesforce and knowledge of fraud prevention.
• Excellent written communication skills.
• Proactive approach to knowledge management.
• Ability to collaborate effectively across teams.
• Dedication to upholding brand standards.
At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 130294
post
Neil Lurvey
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