The Receptionist receives and registers patients, make/cancels appointments, provides referrals to other departments or services, helps walk-in patients obtain appropriate appointments or services, facilitates patient flow, assists patients in completing required documents, and retrieves and files medical charts. This position provides support to Medical, Dental, and Behavioral Health ... services.
Benefits:
• Free Medical, Dental & Vision
• 13 Paid Holidays PTO
• 403 (B) retirement match
• Life Insurance, EAP
• Tuition Reimbursement
• SEIU Union
• Flexible Spending Account
• Continued workforce development & training
• Succession plans & growth within
QUALIFICATIONS
• High school diploma or GED
• One year customer service experience;
• Medical terminology knowledge;
• Bilingual English/Spanish required (read, write, speak).
• CPR certification
• Reliable transportation
RESPONSIBILITIES
• Meet and greet patients; announce, direct, and/or escort to appropriate area;
• Answer, screen, and direct calls on multi-line phone system; take detailed messages and/or forward telephone calls to appropriate practitioner, voice mail, or pager;
• Organize and maintain file system; file correspondence and other records;
• Order and maintain supplies, arrange for equipment maintenance, and keep reception area organized
• Input patient information and demographics into computer system;
• Professionally deal with confidential and sensitive issues;
• Pull Medical/Dental/Mental Health charts;
• Process patient registration;
• Maintain patient flow and reduce waiting time as much as possible;
• Schedule appointments for patients and specialty care;
• Collect co-payments and/or fees and donations, processing them as dictated by clinic processes;
• Handle billing for Medical/Dental/Mental;
• Practice Management System (PMS) Registration, Scheduling and Billing;
• Send out records when requested by other offices;
• Travel between clinic sites to cover staffing shortages;
• Provide translation for providers or arrange for translation services;
• Prepare and forward outgoing mail and packages;
• Refill medication requests; (???)
• Verify patient’s residency and eligibility;
• Comply with all personal medical requirements including but not limited to: annual physical, current vaccinations (MMR, Tdap, Influenza, Hepatitis B), and TB testing (skin test or chest x-ray);
• Attend meetings, trainings, and other work-related events as needed; and
• Other duties may be assigned or may be modified as business needs dictate.
As a Receptionist Floater, the incumbent is required to travel to different clinic locations, at times without advance notice. While St. John’s may assign a Receptionist Floater to a clinic/local area on a regular basis, a change in assignment can happen at any time. Receptionist Floaters are required to respond to the new assignment within the timeframe outlined. No guarantees are made as to permanent placements at a clinic
