Location: Chatsworth
Salary: $18.00 p/h ... Hours: 8:30am-5:00pm Mon-Fri. some Saturdays.
Responsibilities
• Answer all incoming calls in a professional and pleasant manner determine the business of the caller and successfully route or handle the call as appropriate.
• Return all calls and go through the messages on the answering machine.
• Create new files, SO’s and work orders.
• Mail and create documents.
• Confirmation for installs made over the phone.
• Print out necessary documents.
• Make labels.
• Prepare documents for rebates & warranties.
• Greet customers when they come into the facility.
• Be willing to learn new things as needed.
• Printing and copying various forms.
• Provide basic product information to customers when walk-ins come to the facility.
• Provide administrative support when needed to all departments.
• Enter data in MarketSharp.
Education and Experience
• Demonstrates excellent interpersonal skills.
• Possesses detailed knowledge of company goals, products, and services.
• Exhibits strong organizational skills.
• Exhibits ability to think creatively and analytically.
• Is capable of remaining patient and calm when dealing with frustrated customers or clients.
• Works well with a team.
• Maintains professional but friendly and outgoing demeanor.
• Demonstrates strong problem solving skills
• Is able to multi-task effectively.
Key Competencies
• Organize and prioritizing.
• Phone etiquette.
• Attention to detail and accuracy.
• Strong customer service skills.
• Excellent communication skills.
• Problem solving skills.
• Positive and professional attitude with a strong work ethic.
• Detail oriented.
• Able to work independently & effectively.
• Ability to prioritize.
• Must type 40+wpm and have excellent grammar.
• QuickBooks experience a plus.
Express Employment Professionals is an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring
