Sales Associate/Customer Service Representative

Flying Monkey Jeans • Commerce, CA • 9m ago

Flying Monkey Est. 2004 ... Flying Monkey has been designing quality denim out of Los Angeles for over 20 years. Pride, confidence, and beauty; these are just some of the things we want the individual to feel when they slip into a perfectly engineered pair of Flying Monkey Premium Jeans.

We are currently seeking positive and enthusiastic individuals to join our customer service team who can work and grow with us for a long time. Key responsibilities for the Customer Service Representative include but are not limited to the following:

Understand, learn, and utilize the selected computer program to process purchase orders correctly and in a timely manner.
Able to multi-task and manage a high volume of day-to-day inbound/outbound calls, processing of purchase orders, invoices, etc.
Well-organized and able to follow up effectively with customers' purchase orders in any department.
Maintain a high level of customer service that brings great satisfaction to our customers, not afraid to go above and beyond.
Build and manage positive and friendly customer, associate, and peer relationships.
Able to assist and handle other office-related tasks at any given moment.
Quickly learn the company’s products to conduct sales and up-sell when interacting with customers.
Knowledge and experience processing wholesale third-party websites such as Faire, FashionGo, LAShowroom is a major PLUS but not required.

Key requirements for Customer Service Representative:

Full-Time and Very Punctual.
Passionate, Self-Motivated, and adaptable to any environment.
Fluctuates well between being team-oriented and working independently, even without supervision.
Reliable, responsible, and has great work ethics.
Attentive to details and excellent organizational skills.
Excellent time management skills to handle multiple tasks and customers without being overwhelmed.
Computer literacy (Microsoft Office, 50wpm).
Experience in the fashion industry is not required but preferred.
Proficient and Fluent in English (Reading, Writing & Speaking).