The Customer Service Associate position is an entry-level position in our firm with the unlimited opportunity for advancement only offered in an entrepreneurial startup environment. This position serves as the main liaison between our clients and consumers and is essentially the eyes, ears, and voice of the brand. The Customer Service Associate’s main responsibility is to interact with consumers ... directly and assist them in choosing the appropriate products and services needed for their households while maintaining a consistently positive brand image.
The few coveted spots in the customer-facing team will be trained in all product knowledge and customer service/sales techniques and how these translate across all departments of our firm.
If you are up for a challenge, the main responsibilities include but are not limited to:
• Follow up on assigned customer leads and business prospects daily through direct contact on multiple channels
• Deliver exceptional customer care and always resolve any issues or complaints with professionalism and in a timely manner
• Attend regular team meetings daily to strategize territory and product plans
• Maintain exceptional performance standards in customer satisfaction and closing customer leads
• Maintain open communication with management and other team members
• Build a thorough working knowledge of products, consumer demand, market prices & brand compliance
• Hire, train and develop other team members
What we are looking for in our next team member:
• Highly personable, outgoing and positive team member
• Ability to adhere to strict compliance policies
• Comfortable interacting with consumers daily and following up sales leads
• Proactively approaches problems with a solution-oriented mentality
• Basic computer skills and technical proficiency
• All training is provided as this is an entry-level position, we just need the right raw material!
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