We are proud to serve our Pico Rivera community over the years. Our mission guides us in all of our motives and helps us make a lasting difference in the lives of countless families. We are searching for talented individuals who will put our customers at the center of everything we do. We rely heavily on our Customer Support Representative team to support our mission of building strong ... relationships with community members. Our firm embraces diversity, equity, and inclusion in a workplace where everyone feels valued and inspired. Help us build a better customer experience by joining our Customer Support Representative team.
Our Customer Support Representative Are Responsible For:
• Building sustainable trusted consultant relationships with customers and providing them with guidance on all aspects
• Conducting outreach through personalized interactions, group presentations, or attendance at public events
• Registering and creating customer accounts for qualifying community members
• Collecting data regarding the outcome of your outreach efforts to improve sales margins
• Participating in training and planning meetings with fellow Community and Outreach Specialists as required to build knowledge of our clients and stay on top of any updates or further regulations
• Presenting program eligibility, application, and renewal guidelines to community members
As A Customer Support Representative, You Must Have:
• 0-3 years of experience in Customer Support Representative, Community Outreach, Customer Service, Sales, or involvement in Volunteering initiatives
• High school diploma or GED is a MUST
• Strong ability to build partnerships and consult effectively with community members and leadership
• Capability to work effectively, as well as independently, in a team environment
• Proactive and outgoing when engaging community members
• Understand and be patient in difficult situations
• Passion for making our community better and enhancing the customer experience
Perks Of A Customer Support Representative:
• Holiday closures
• Opportunity to make an impact and volunteer in local community events
• Growth and advancement opportunities for individuals looking to develop a long-term career
• Training from top executives in the firm and weekly webinars
• An inclusive and diverse work environment where every opinion matters
Job Type: Full-time
Pay: $800.00 - $1,200.00 per week
Shift:
• Day shift
Weekly day range:
• Monday to Friday
• Weekends as needed
Work setting:
• In-person
• Office
Work Location: In person
