HOW MIGHT YOU DEFY IMAGINATION?
You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 ... million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.
If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us!
Service Representative
Live
What you will do
Let’s do this. Let’s change the world. Join an incredible team that’s redefining Amgen’s patient support programs. In this vital role, you will be handling industry leading transformation of our overall patient support offerings. This is a unique opportunity to work on a dynamic launch brand, gain portfolio product experience, and help build a new best-in-class patient support program from the ground up.
Amgen is an innovative organization with a powerful sense of shared purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of a global enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and significant careers through exciting assignments, career development, and valuable opportunities!
Under the general direction of the HUB Supervisor, the Amgen Service Representative will serve as an advocate for patients and HCP office personnel. This position will help remove barriers so patients can begin their therapy. Daily interactions involve omni channel contacts with patients, caregivers, medical staff and vendors.
• Field inbound omni channel requests and questions from patients, caregivers and healthcare professionals while providing an outstanding customer experience
• Research complicated Issues and follow up with customers
• Anticipate any unasked questions or potential issues to alleviate future call backs
• Work cross functionally with leadership, benefits verification specialists, training and knowledge management to communicate gaps in the process and assist in closing them
• Assist patients and caregivers with questions regarding benefits, plan design and financial assistance
• Handle customer critical issues in a timely and efficient manner
• For Internal Candidates ONLY- must be in their current role for a minimum of 12 months to apply.
Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is a [type of person] with these qualifications.
Basic Qualifications:
• Bachelor’s degree (preferred) or
• Associate’s degree and 4 years of customer service experience or
• High school diploma / GED and 6 years of customer service experience
Preferred Qualifications:
• Demonstrated ability working with patients, caregivers and HCP offices in a contact center environment
• Strong communication skills and a collaborative spirit to build relationships
• Possess a strong “can do” attitude and demonstrated follow through and problem-solving skills
• Attention to detail and ability to prioritize work
• Solid understanding of plan designs and programs to support them
• Proven experience with MS Office products
• Ability to identify trends or gaps with people, processes and/or systems
Thrive
Some of the vast rewards of working here
As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.
This position will be paid on an hourly basis. The annualized base pay range for this opportunity in the U.S. is $69,300 – $84,700.
In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to
save towards retirement or other goals, work/life balance, and career development opportunities including:
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible
Apply now
for a career that defies imagination
Objects in your future are closer than they appear. Join us.
careers.amgen.com
Join Us
If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.
Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancers, kidney disease, rheumatoid arthritis and other serious illnesses.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
