Candidates who love building solid customer relationships will be interested in Robert Half's new Customer Service Representative position in the growing Manufacturing industry. This Customer Service Representative position could be an excellent career opportunity for you, if you are articulate and highly-skilled. This Ocala, Florida Customer Service Representative position could be for you. This ... position is for candidates who work well in a dynamic, rapidly-changing company.
What you get to do every day
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Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
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Receive and send written business correspondence
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Handle incoming telephone calls
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Offer friendly, accurate customer service in a timely fashion
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Excellent verbal and written communication skills
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2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
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Ability to navigate multiple computer systems, applications, and utilize search tools to find information
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Excellent problem solving skills in Microsoft Office applications
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Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
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Enthusiastic attitude and an engaging businesslike approach
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Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
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Excellent customer service and office administrative skills
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No stranger to performing extensive research to resolve complex customer inquiries
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Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
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Microsoft Office Suites experience preferred
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Deep understanding of High Volume Call Center
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Comprehensive knowledge of customer service
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today
