About us
Holiday Inn Express and Suites is a small business in Fort Lauderdale, FL. We are professional, agile, innovative and our goal is to To ensure guest satisfaction ... Our work environment includes:
• Modern office setting
• Growth opportunities
FRONT DESK AGENT Welcome. Now that you’re part of our family, let’s explain the role you'll play. Position Summary: Front Desk Agents are responsible for assisting guests during check-in, check-out, and throughout their stay in order to ensure our guests have an enjoyable experience at the hotel. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Front Desk Agents must have a high level of professionalism, effective decision-making skills, and strong administrative skills. Front Desk Agents have a demanding role and will be on their feet for most of the day. Front Desk Agents must have a flexible schedule and may be asked to weeknights, weekends, or holidays when necessary. Your day-to-day: Be the warm welcome that kicks off a memorable guest experience. Manage guest bookings, up-selling opportunities and telling guests about ways they may improve their stay. Handle cash and credit transactions, including counting the cash drawer at the beginning and end of your shift. Start every stay right by swiftly checking guests in and out. Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns. Be a trusted contact for all guests. Help them with anything from billing issues to local knowledge, and loop in management when necessary. Take pride in your appearance and place as a brand ambassador. Make sure the lobby and front desk area remains clean at all times. Must assist all guests with their luggage and be able to lift 50lb comfortably. Communicate with housekeeping about late check-outs and room availability. Complete general reporting and administrative duties during the shift. Act with honesty and integrity at all times throughout your job duties. Jump into other ad-hoc duties when your colleagues need your help. Must follow and complete daily checklist provided by the General Manager.
Job Types: Full-time, Part-time
Pay: $13.50 - $14.00 per hour
Expected hours: 40 – 45 per week
Benefits:
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
Schedule:
• 8 hour shift
• Holidays
• Weekends as needed
Supplemental pay types:
• Bonus opportunities
• Commission pay
• Tips
Ability to commute/relocate:
• Fort Lauderdale, FL 33315: Reliably commute or planning to relocate before starting work (Required)
Experience:
• Customer service: 1 year (Preferred)
Work Location: In person
