Job Description
General Responsibilities ... Responsible for leading a cabin cleaning team in the performance of all cleaning and security search functions on designated aircraft according to Company, Client, and Regulatory policies, specifications, and standards.
Essential Functions
• Conducts quality improvement inspections within assigned areas of responsibility
• Ensures quality and satisfaction levels are meeting and/or exceeding expectations
• Assures the highest quality of customer satisfaction
• Assists with Training and Development
• Provides guidance in safety, cleaning processes, procedures, and chemical usage to the cleaning crew.
• Counsels crew members in regard to tardiness, absenteeism, work performance, etc, using proper documentation procedures.
• Leads and participates in a team to ensure the successful completion of assigned tasks
• Responsible for the running and leadership of the shift in the absence of the Supervisor
• When the Supervisor is present, the lead worker may be responsible for directing smaller work groups
• Assists the Supervisor and Shift Manager in the direction and supervision of field employees
• While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor
• Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
Supervisory Responsibilities:
• Cabin Agents
Responsibilities
• Provides leadership and direction to team members
• Provides open communication between field employees and management
• Provides positive coaching to team members
• Assists with the training of housekeeping staff and schedules work assignments
• Assists with making daily and weekly work schedules
• Oversees and performs cleaning operations in assigned building
• Takes care of keys and access cards for the property
• Reports damaged, broken, and out of work features/items
• Makes sure premises are secured at all times
• Oversees and performs additional service requests (tag job) in assigned building
• Works with the Area Manager to schedule jobs with the Property Manager and cleaning crew to complete the work.
• Coordinates scheduling of cleaning crew.
• Oversees the quality of jobs and confirms completion with Area Manager.
• Provides training to all new hires assigned to the building
• Attends and participates in all meetings and training sessions involving assigned property and crew.
• Completes time sheets, validates time sheet accuracy, and delivers time sheets to the office.
• Check supplies, equipment, and chemicals weekly.
• Completes order forms completely and accurately.
• Coordinates equipment usage and inventories.
• Performs all tasks and duties required of your team
• Miscellaneous duties as assigned
Qualifications
• Must be 18 years of age or older.
• Must meet all requirements to receive the required airport SIDA badge and Customs Seal (if applicable), including a ten-year work history if available.
Preferred Qualifications:
• Customer Service Experience
• 1 yr of similar work experience
Other:
Physical Demands: (The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
• The individual may be required to stand and walk for 2/3 or more of the work shift.
• Individuals may be required to talk, hear, and use hands to handle or feel, bend, and/or crawl for 2/3 or more of the work shift.
• Individuals may be required to lift up to 75 pounds or more for up to 2/3 of the work shift.
Work Environment:
(The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
• The work environment has a moderate to high noise level.
Specific Job Knowledge, Skill, and Ability:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
• Language Skills:
• Ability to communicate effectively in the English language.
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
• Ability to write routine reports and correspondence.
• Ability to effectively present information, and respond to questions from passengers, clients, customers, and the general public.
• Math Skills:
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability:
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Grooming:
Must wear appropriate uniform and badge/ID at all times. Employees must comply with guidelines set in the Air Serv Corporation Standards of Employment.
General Company Requirements:
• Must have Leadership listed in your background for 2+ years.
• Employees must comply with the Company’s uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times.
• Employees must comply with all guidelines and policies outlined in the ABM Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. Employees must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.
Education:
• High School Diploma or GED preferred.
Experience:
Previous Supervisory, Airport, Housekeeping, And/or Service-related Experience Preferred.
Overall:
• Must be 18 years of age or older.
• Must submit to and pass a drug screening.
• Must meet all requirements to receive required airport SIDA badge, and Customs Seal, including successful completion of a background check and ten-year work history.
• Must be willing to work on Saturday, Sunday, and three days from the weekdays. (total of 5 days)
• You will have two consecutive day-offs in between Monday and Friday
Must have TWO US Government Issued ID for SIDA badge purposes (All Original IDs/ no photocopies, no digital copy)
• Must bring 1 ID that identifies your current* address:
• State ID
• Driver's License
• Must bring 1 ID that identifies your citizenship:
• US Passport
• US Birth certificate (Birth Certificate card will not be accepted. Bring full-size birth certificate)
• For Foreign Nationals
• Green card with SSN
• Employment Authorization Document with SSN
• EAD Categories NOT ELIGIBLE for SIDA security clearance: A10, A11, C08, C10
This job description is subject to change at any time, at the discretion of management.
About Us
ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com ABM does not accept unsolicited resumes
