Company Description
Total Transportation Network (TTN) is a full-service third-party logistics provider offering FTL, LTL, and warehousing solutions across North America. Established in 2009 by freight brokers with over 150 years of experience, TTN's goal is to provide exceptional customer service while never diluting any of our core principles. We prioritize transparency for our customers and ... work tirelessly to deliver consistent results that save our customers both time and money.
Role Description
This is a full-time on-site role for a National Customer Representative position located in Northfield, IL. The National Customer Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and delivering top-notch customer experiences. Day-to-day tasks include communication with customers via phone and email, managing customer inquiries, and problem-solving customer issues.
Qualifications
• Strong communication skills and ability to effectively communicate with customers
• Experience in customer service or customer support
• Ability to problem-solve and provide creative solutions to customer issues
• Commitment to ensuring customer satisfaction and delivering exceptional customer experiences
• Ability to work independently and as a team to meet goals and deadlines
• Bachelor's degree in Business, Logistics, or related field is a plus
Possessing knowledge of logistics and transportation is beneficial but not required
