Summary: This position is responsible for guiding contracted companies' abilities to perform and uphold their assigned duties to run efficiently through a close monitoring of service levels in order to ensure productive, efficient, and profitable operations
Essential Duties and Responsibilities ... -Serve as a lead in charge in coordinating specific operations
-Ensure all required airport duties, operational needs and monitoring that all staff are properly following company procedures as directed by supervisors and managers
-Perform any other customer service functions as directed by Supervisors and Managers
-Assist Supervisors and Managers in all aspects of the operations at the airport, which include departure, arrival and ramp
-Verify invoices for A/R
-Prepare training materials, training Staff as necessary
-Resolve any kind of problems which may occur and any required post work as directed by supervisor and managers
-Coordinate with Tokyo headquarters and other airport stations for resolutions of recurring service problems or irregularities
-Coordinate with other airlines, government authorities, etc. to ensure effective relationships
-Cooperate with customer service supervisors
-Perform post-departure functions
-Oversee designated special assignments
-Support supervisors and management during any flight irregularity
-Cover for other Staff (including other stations, when requested by management)
-Prepare reports as necessary, including monthly statistical reports to be presented at Airport Staff meetings
-Perform any other administrative functions as directed by Supervisors and Managers
-Assist Flight Operations Coordinators, Supervisors and Managers in conducting all flight operations duties
-Assist the decision-making process regarding the safety of flight operations
-Review and file flight plans and briefing crews concerning flight plans, routings, meteorological conditions, and NOTAMs
-Coordinate ANA personnel and contractors responsible for fuel distribution, aircraft maintenance, load instruction, and aircraft weight and balance
-Maintain awareness of meteorology reports and assisting Flight Operations Coordinators, Supervisors and Managers to adjust flight plans accordingly
-Ensure that ANA and FAA regulations concerning weather operations are enforced
-Exchange information with ATC, FAA, and JCAB to ensure flight operations adhere to all regulatory and airport requirements
-Assist Flight Operations Coordinators, Supervisors and Managers regarding the implementation and observance of emergency plans by all Staff and contractors
-Ensure the confidentiality of flight planning and security information
-Maintain all technical manuals, including ATC and weather information
-Perform any other functions as directed by Flight Operations Coordinators, Supervisors and Managers
-Prior to assigning these duties, necessary training will be provided by the Company.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies. Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations. Project Management - Completes projects on time and budget. Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others. Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. Interpersonal - Maintains confidentiality. Oral Communication - Participates in meetings. Team Work - Balances team and individual responsibilities; Contributes to building a positive team spirit. Written Communication - Writes clearly and informatively; Able to read and interpret written information. Business Acumen - Demonstrates knowledge of market and competition. Cost Consciousness - Develops and implements cost saving measures. Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment. Ethics - Works with integrity and ethically. Organizational Support - Follows policies and procedures; Supports organization's goals and values. Strategic Thinking - Develops strategies to achieve organizational goals. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction. Initiative - Seeks increased responsibilities; Asks for and offers help when needed. Innovation - Meets challenges with resourcefulness. Judgment - Makes timely decisions. Motivation - Measures self against standard of excellence. Planning/Organizing - Uses time efficiently; Sets goals and objectives. Professionalism - Treats others with respect and consideration regardless of their status or position. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
SPECIFIC QUALIFICATIONS
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Must have the right to work in the United States
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Must have a valid Driver’s License
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At least 2 years of experience in passenger service.
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Previous work experience as ramp agent or similar role (preferred).
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Professional presentation and excellent customer service skills
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Willing to work any hours/shifts/holidays/weekends
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Excellent communication and interpersonal skills
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Proficiency in MS Office
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Understanding in diverse cultures
Education/Experience:
• High School diploma required.
• Associate’s degree preferred.
• Two years of related customer service experience required.
• Experience in the Airline/Travel industry required.
• Or any equivalent combination of education and experience.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software and Accounting software.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to work near moving mechanical parts. The employee is frequently exposed to wet or humid conditions (non-weather); fumes or airborne particles; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather). The employee is occasionally exposed to work in high, precarious places; toxic or caustic chemicals and risk of radiation.
The noise level in the work environment is usually loud.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and/or move up to 25 pounds. While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.R
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Holidays
• Overtime
• Weekends as needed
Experience:
• Airline customer service: 2 years (Required)
Work Location: In person
