Are you ready to take the world of education by storm?
Do you have an insatiable appetite for innovation and a knack for turning wild ideas into reality ... Are you ready to unleash your inner-tech ninja in a world where kids create robots to help humanity and code their way to intergalactic glory?
If so, STEAM Academy needs your unique blend of skills as our Customer Support Representative!
About Us
At STEAM Academy, we're on a mission to inspire the next generation of creative problem solvers who will help us create a world that looks more like Star Trek than Black Mirror . While STEAM Academy is a new venture with global ambitions, its founders have been creating and delivering amazing afterschool ‘edutainment’ experiences to kids for over 10 years, building highly successful businesses along the way (including one with a unicorn exit).
Job Description
As the Customer Support Representative at STEAM Academy, you will be the charismatic force behind our mission to inspire the next generation of STEAM stars! As a Customer Support Representative, you will be the first point of contact for our students and parents providing exceptional support and assistance to ensure a seamless learning experience. This is a rewarding opportunity to contribute to the success of our program.
• Joining our team means being part of our exciting growth journey, spanning both Chicago and Dublin! On occasion, we may seek your assistance with the European (Dublin, Ireland) market, conveniently with time zone overlap!
Responsibilities
• Serve as the primary contact for incoming customer/client inquiries via various channels (email, phone calls, chat)
• Provide prompt and professional responses to customer queries, ensuring high levels of customer satisfaction
• Resolve customer issues and concerns by actively listening, troubleshooting, and providing effective solutions and guiding them through technical processes (registration, program enrolment, and platform navigation)
• Take an active role in identifying and addressing the needs and updates of our class registration system
• Report system issues, track ideas for system enhancements, and collaborate with team members to implement improvements
• Build and nurture relationships with team members
• Document customer interactions, inquiries, and resolutions in the customer support database
• Maintain a comprehensive understanding of Steam Academy's programs, features, and policies to provide accurate information to customers
• Work closely with our mentor team to maintain safety, professionalism, and quality standards for all NEXT-Gen Pros (STEAM Academy students).
• Provide feedback to the management team regarding recurring customer concerns, process improvements, and opportunities for enhancing customer satisfaction
Qualifications
• 2+ years of experience in customer support-related field
• Excellent written and verbal communication skills
• Exceptional interpersonal skills and the ability to empathize with customers while maintaining professionalism
• Proficient in using customer support software and tools, such as helpdesk ticketing systems and CRM software
• Ability to work independently, multitask, and prioritize tasks effectively in a fast-paced environment
• Strong organizational skills, attention to detail, and ability to meet deadlines
Bonus Points
Possessing any of the qualifications or skills listed below will result in additional points being awarded to your application:
• High school diploma or equivalent; Bachelor's degree preferred
• Familiarity with learning management systems (LMS) and online education platforms is a plus
Perks and Benefits
• Impact - your work will change kids’ lives while inspiring the next generation of creative problem solvers to pursue STEAM degrees and careers
• Competitive Compensation — we offer a competitive salary package commensurate with your experience and skills, ensuring you are fairly rewarded for your contributions.
• Stock Options - we are a rapidly growing startup, and we want our employees to realize the benefits of the value they create through their work
• Professional Development Opportunities — we provide ongoing opportunities for professional growth through training, workshops, and conferences to enhance your skills and stay updated with the latest robotics, AI, and STEAM education trends.
• Collaborative Work Environment — you will work in a collaborative and supportive environment that fosters creativity, innovation, and teamwork.
• Remote working — fully remote work setting so that you can keep a work-life balance
• Health and Wellness Programs — we prioritize the health and well-being of our employees and are exploring unique ways of supporting healthy work-life balance as a remote-first company.
Application Process
To apply for this unique position, please submit your resume. If you want to earn bonus points, you can showcase your interest in joining us by submitting a cover letter and briefly describing your personal interests or by pointing us to some of your relevant work and hobbies.
If you're ready to embark on this exciting adventure and revolutionize STEAM education, apply now!
Job Type: Full-time
Salary: $35,000.00 - $40,000.00 per year
Benefits:
• Paid time off
Shift:
• 8 hour shift
Weekly day range:
• Monday to Friday
Work setting:
• In-person
Education:
• Bachelor's (Preferred)
Experience:
• Customer service: 2 years (Required)
Ability to Commute:
• Chicago, IL 60622 (Required)
Ability to Relocate:
• Chicago, IL 60622: Relocate before starting work (Required)
Work Location: In person
