Pay Range: $15.45 - $17.27/hr
Job Posting Closing on: Thursday, December 14, 2023 ... Workdays & Hours: 20 hours per week; Some evenings and Saturdays required.
Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.
The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.
The City of Fort Worth Library Department is hiring a Part Time Customer Service Representative I to provide great customer service at the Shamblee Library.
The ideal candidates for this position are friendly, helpful, extremely organized, enthusiastic about bringing library services to all members of the community, and comfortable working with diverse populations including people of all ages, backgrounds, dispositions, and abilities.
Minimum Qualifications:
• High school diploma/GED
• No previous experience required.
Preferred Qualifications:
• At least two years of customer service experience.
• Ability to communicate with customers in Spanish.
• Ability to work a flexible schedule that includes evenings and weekends.
• Ability to work at/travel to various locations.
The Customer Service Representative I job responsibilities include:
• Providing friendly, efficient, and professional service to customers.
• Checking library materials in and out; Issuing library cards.
• Conducting customer payment transactions and operating a cash register.
• Answering customer questions about library policies, procedures and accounts.
• Answering basic reference, reader’s advisory and general usage questions.
• Assist with library programs and outreach as needed
