Are you a customer service rockstar looking for a new challenge? If you have a passion for helping others and a drive to excel in a fast-paced environment, we want to hear from you!
We are a family-owned advocacy organization committed to helping Medicare, underinsured and low-income members to obtain their high-cost medications ... Job Description:
We are seeking a highly motivated and compassionate individual to join our team as a Personal Care Advocate (CSR). In this role, you will be responsible for providing excellent customer service to our members and advocating for their needs to ensure they receive the medications they require.
Key Responsibilities:
• Respond to incoming customer inquiries in a timely and professional manner
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's policies
• Perform other duties as requested
Qualifications:
• Patient, compassionate demeanor with the desire to help others
• Excellent verbal and written communication skills
• Demonstrated computer literacy
• Ability to prioritize and multi-task in a fast-paced environment
• A minimum of 1-2 years of call center experience
• Must be able to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer
• Must enjoy being on the phone
Additional Requirements:
• Must be adaptable and flexible to a multi-work-type environment
• Must be willing to support and adapt to change
• Must be coachable and able to work in a team-oriented environment
• Must be driven to ensure professionalism, productivity, and quality are maintained and continually improved
Benefits:
• Competitive salary package
• Health/Dental/Vision insurance
• Paid time off
• Career growth opportunities
We are an equal opportunity employer. If you are interested in joining our team and have a passion for helping people, please apply today!
Job Type: Full-time
Pay: From $35,000.00 per year
Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Experience level:
• 1 year
Shift:
• 8 hour shift
• Day shift
Weekly day range:
• Monday to Friday
Work setting:
• In-person
Work Location: In person
