Front Desk Agent/part-time only
Salary: $11.25 - $13.25 per hour ... Expected hours: 24 – 32 per week
We are looking for friendly, outgoing, and positive customer service driven Front Desk Guest Representatives. As a Guest Service Representative, you are often the first point of contact and the last, your professionalism sets the tone for Our Guest experience.
Ideal candidates must be able to multi-task and maintain a positive, professional demeanor when under pressure.
Front Desk B Shift, you will be working from 3PM-11PM ensuring every guest is greeted with a smile.
• You will check-in guests when they arrive, distribute keys.
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs.
• This position does require standing for long periods at a time.
Night Auditor, you will be working at the Front Desk from 11PM – 7AM ensuring that all remaining arrivals receive a warm welcome. You will also be responsible for accommodating our guest through-out your shift, completing the overnight audit task, and setting up the breakfast. This position does require standing for long periods of time.
Both Positions
Duties & Responsibilities:
• Promoting the company’s 100% Satisfaction Guarantee.
• Welcome guests in a friendly, prompt and professional manner
• Check guests in, issue room keys, provide information on hotel services and location
• Answer phones in a prompt and courteous manner
• Communicate any outstanding guest requests or issues to management
• Take action to solve guest problems/complaints
• Book guests reservations.
• Process cancellations, revisions and information updates on reservations
• Work as part of team and communicate with other departments to ensure quality service
• All Associates must maintain a neat, clean and well groomed appearance
• Perform other duties as assign
• Regular work attendance which includes flexibility in work schedule that may include afternoons, nights, weekends, and holidays.
Making Our Guest Happy, Makes Us Happy!
Job Type: Part-time
Pay: $11.25 - $13.25 per hour
Expected hours: 24 – 32 per week
Benefits:
• Employee discount
• Health insurance
• Life insurance
• Vision insurance
Schedule:
• 4 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Overnight shift
• Weekends as needed
Work setting:
• In-person
Work Location: In person
