Job Responsibility:
• Understand intricacies of health care billing and how to communicate effectively
• Have financial conversations and drive the collection of payments ... • Promote meaningful and positive payment experiences through relevant and informed conversations with customers regarding the financial services that we can offer
• Create flawless experiences for our customers by addressing customer inquiries and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes
• Address and resolve complex escalated billing and service issues utilizing department policies and procedure manuals, guidelines and other reference materials
• Create innovative ways to resolve customers’ issues or concerns to win their loyalty
• Provide input for new service processes and strategies
• Be accountable and take ownership of the customer’s experience from beginning to end. Identify opportunities to proactively meet member needs to deliver value – add recommendations and services
• Meet individual performance objectives based on customer satisfaction, productivity and overall positive / proactive behavior, while participating in training sessions to remain current on various policies, processes, systems and procedures related to servicing of customers
• Work with internal departments to achieve common goals
Job Qualification:
• High School Diploma or equivalent required.
• 0-1 years of relevant experience, required.
Regular Work Schedule: Full-time, 37.5 hr/week; Training is usually 9-5:00 onsite for the first 8 weeks and then transitions to a 10-6:00 shift with a hybrid schedule
• Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity
