Sales Associate / Customer Service Representative

Drybar Shops • New York, NY • 8m ago

Overview

NO CUTS. NO COLOR. JUST BLOWOUTS ... DO YOU HAVE WHAT IT TAKES TO JOIN THE DRYBAR FAMILY?

Drybar started back in 2010 with its first shop in Brentwood, CA. 10 years later and over 150 locations across the U.S., Drybar has exploded into a nationally recognized and highly sought-after brand. At Drybar, our philosophy is simple. Focus on one thing and be the best at it. For us, that’s blowouts! With that purpose in mind, we are focused on giving each and every employee the premier blowout experience. We believe it’s not just blowouts we are selling, its happiness and confidence!

Our 10 Core Values: 1) It’s the Experience 2) It’s not just the Blowouts 3) Be Yourself 4) Embrace the Power of Random Acts of Kindness 5) Have Fun 6) Always be Growing 7) Nothing is sexier than Honesty and Humility 8) Make a Difference 9) Pretty is as Pretty Does 10) We are family!

We strive for an inclusive & diverse culture by seizing every opportunity, by providing flexible work schedules for our staff, creating open community culture, streamlining our operations and implementing new strategies to drive your experience at Drybar to be the best ever! • Your success is our success. What are you WAITING for? *

Responsibilities

WHAT YOU’LL DO…

We value endless growth and learning, a team mentality, discipline and a positive attitude. The ideal candidate would possess: • Lead all clients from check in to check out, ensuring Drybar standards are upheld, creating an amazing client experience! Engage with clients and serve complimentary beverages. • Set the tone of a positive shop atmosphere by approaching the day as if hosting a party. • Organize and execute shop flow between clients and team members in a positive manner. • Serve as subject matter expert in reservation system. Ensure client information is recorded with accuracy and timeliness. • Ability to sell memberships, rebook appointments during check out to increase client retention. • Troubleshoot any reservation system issues, make necessary changes to client profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met. • Optimize and maximize appointments with reservation system and ensure timely communication with customer service team. • Maintain highest degree of ethics when handling client payments and stylists’ tips/commissions. Balance cash drawer at opening, close and at shift changes. • Problem solve when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client. • Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping front desk area clean. • Maintain clear communication with shop management about overall shop operations. • Educate clients on Drybar products and tools, have the ability to sell and restock shelves. • Uphold Drybar’s 10 Core Values. • A guaranteed hourly wage of $16.50/hr. Along with bonuses, and commission!

Qualifications

WHAT YOU’LL NEED…

We want you to succeed in this position and will help coach you in refining your skills. The ideal candidate would possess: • Cosmetology license preferred, but not required. • Strong conceptual thinking. We want our team to be able to start projects off from an incredibly strong position and come up with unforeseen, clever concepts to move forward with a deep level of care about the quality of your work and how it reflects on your character is the Drybar way. • Strong self-management practices with meticulous attention to detail. Be able to deliver a solid approach to consistent, development ready work. • Honesty, Integrity & Fairness. Respect for individual ability, creativity and diversity. • A natural inclination to be pro-active and take the lead in solving problems as you find them. A hunger for personal and professional growth. • Strong communication skills (both written and verbal), discretion, professional openness, and other leadership skills needed to coordinate and facilitate healthy, well-organized teamwork. • Having a sense of humor and being witty isn’t a bad thing either! Having enjoyment of work and life balance is key here at Drybar!