Do you have the gift of gab? Join our team of highly professional online concierge agents, working for a fast paced company! Act as our front line and voice, welcoming the customers to utilize our services. We are looking for agents who will be able to assist clients with any technical issues utilizing our website, taking order information for purchases from multiple sites. This position is also ... responsible for reporting any website irregularities that need corrective action, in order to ensure that the standard of high level of service is achieved and our clients have been serviced successfully.
Requirements:
· Responding promptly and professionally to customer inquiries, concerns, and requests via phone, email, or live chat in a prompt and professional manner
· Resolving customer issues by taking ownership and following through to satisfactory resolution. Focuses on the customers need, Guide the customers to alternative choices if their item is unavailable
· Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
· Identifying and escalating priority issues and communicating with relevant departments and/or team members to resolve them.
· Maintaining a positive and professional image of the company in all customer interactions.
· Contributing to team effort by accomplishing related results as needed.
· Identify the type of assistance needed
· Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
· Deliver all information in a positive, conversational and compassionate manner to facilitate relationship development with clients
· Manage customer expectations
· Actively engage customers in on-line chat context
· Additional duties as assigned
Training will be provided
This is an in person position, with an exciting and close-knit office environment and benefits. As this position is key to being punctual, local candidates are preferred but not required.
About Us
MyRegistry.com is the premier destination for Universal Gift Registry services. We give hundreds of thousands of users the ability to create one centralized registry for Weddings, Baby Showers, Birthdays, Graduations, Housewarmings, Holidays, and so much more. As the leader of global online gift registry services, MyRegistry.com gives you the flexibility to choose items from any store in the world—whether it be a local mom and pop shop or a national chain superstore. You can also add items from stores without websites just by snapping a picture and making it easy for everyone to get the gifts they want.
ALL POSITIONS ARE IN OFFICE
2 Available Shifts:
Fri-Mon 12pm-8pm
Sat-Sun 4pm-12am
Job Types: Full-time, Part-time
Pay: $18.00 per hour
Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Experience level:
• 2 years
Shift:
• Day shift
• Evening shift
• Night shift
Weekly day range:
• Every weekend
• Monday to Friday
Work setting:
• Call center
• In-person
• Office
Ability to commute/relocate:
• Fort Lee, NJ 07024: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
