This position is fully remote.
PEAK6 InsurTech knows that technology rules just about everything, which is why we wanted to bring insurance to the 21st century. We threw the rule book out the window and are forging our own path in the industry, and we want you to join us ... Joining PEAK6 InsurTech won’t lead you to just a job, it will lead you to a true career path. We value our employees, understand their career aspirations, and support them in their goals by making sure they have opportunities to develop and advance in a multitude of ways. At its heart, PEAK6 InsurTech, along with our subsidiaries We Insure and Team Focus Insurance Group, is focused on epic innovation and trail-blazing technology to serve our customers and partners better. Learn more about joining and growing in our future-focused environment – and being epic with us!
We are looking for an experienced Customer Service Representative to join our team. This role will provide frontline service and support to Agents for our client, a Florida-based insurance company specializing in personal residential property coverage. The Customer Service Representative is responsible for working with Agents to address questions about their insureds (customer's) insurance policy. The primary responsibility of this position is handling calls and chat inquires to resolution ensuring necessary actions occur as promised to the Agent once the call is completed. Additional job responsibilities include:
• Utilizing the policy management system to issue endorsements, answer questions, document conversations and files.
• Processing corrections and/or adjusts records as necessary and within company policy and procedure guidelines.
• Communicating effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• Reviewing, organizing and forwarding information to other areas for handling or consideration.
We are looking for highly-motivated professionals who enjoy working with and helping others, to join our team. Other candidate qualifications and skills include:
• 1-2 years of Customer Service experience in a high-volume agency or service center environment.
• Insurance experience, including homeowners/personal property lines highly preferred.
• An active 4-40 license a plus.
• Proficiency in Microsoft Office Suite with proficient data entry skills and the ability to understand and correctly utilize multiple computer systems.
• Exceptional communication skills, both verbal and written.
• Demonstrated ability to confidently interact with and influence customers.
• Strong customer service, problem solving and resolution skills.
• Proven ability to multi-task and think on your feet in a fast-paced environment.
• Strong attention to detail to ensure accuracy of information.
Why join the PEAK6 InsurTech Team?
The PEAK6 InsurTech Difference:
• Medical, Dental, Vision, Pet; Flexible Spending Account
• Employer paid Short and Long-Term Disability and Life Insurance
• Competitive Salaries
• 401K Match
• Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
• Rellevate- Pay day advance + free Visa debit card
• Calm- complementary Calm app account
• Employee Support Programs, Including Mental Health
• Tuition Reimbursement
• Matching Charitable Gift Program
• Lucrative Referral Program
• Commuter Benefits
• Flexibility: Remote and Hybrid Opportunities Available
Founded by PEAK6 Investments in 2021, PEAK6 InsurTech began with the vision to challenge the status quo of the insurance industry and to revolutionize it. Along with our subsidiaries We Insure and Team Focus Insurance Group, we know it’s not about the corporation, it’s about the people. At its heart, PEAK6 InsurTech focuses on developing and implementing innovative technology and processes to serve its customers better. Whether propelling the insurance industry to run more efficiently or bringing together diversified businesses that span the entirety of the insurance lifecycle, PEAK6 InsurTech is dedicated to democratizing insurance and giving customers the power to choose.
This position is fully remote.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home
Experience level:
• 2 years
• 3 years
Weekly day range:
• Monday to Friday
Work setting:
• Hybrid work
Application Question(s):
• Do you have an active property and casualty insurance license?
• Do you have experience working in a remote environment ?
• Do you have minimum of 2-3 years of Customer Service experience working in a call center?
Work Location: Hybrid remote in Atlanta, GA 30303
