About Foundever:
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter.
Job Summary
We are looking for a commercially driven Director of AI Professional Services to lead our growing AI delivery practice. From prototyping to production, you will first need to assess and define the best way to address the client’s need to secure revenue, weather through the EverSuite capability, a custom solution (AI or not). If a custom AI solution is needed, you will lead its development. If the solution is effectively sold, you will oversee the transition to operationalization. At first, you will personally work with sales and one developer to discover, prototype, demo and deliver the solution. As demand grows, you will have to build the team, the delivery methodology and a sustainable operation model. This is a rare opportunity to build something from the ground up — with full commercial ownership, direct client impact, and the backing of a global AI-powered organization.
