Front Desk Agent
Job Description:
We are looking for friendly and efficient Front Desk Agents to join our team for on-demand roles at various hotels, resorts, and lodging facilities. Ideal candidates are those who excel in customer service and can provide a welcoming and professional experience for guests.
Key Responsibilities (Varies by Business):
- Greet and welcome guests upon arrival.
- Register guests, assign rooms, and distribute room keys.
- Process payments for accommodation and services.
- Answer inquiries about hotel services, check-in/check-out times, and local attractions.
- Handle guest complaints and concerns in a professional manner.
- Maintain an up-to-date knowledge of room availability, rates, and promotions.
- Coordinate with housekeeping and maintenance staff to ensure room quality and guest satisfaction.
- Perform clerical duties such as filing, photocopying, and handling mail.
Requirements:
- Proven experience as a Front Desk Agent, Receptionist, or similar role.
- Excellent communication and organizational skills.
- Proficiency in handling reservations software and phone systems.
- Strong customer service orientation and problem-solving skills.
- Ability to stand for extended periods and manage multiple tasks simultaneously.
- Flexibility to work in shifts, including nights, weekends, and holidays.
- High school diploma; additional certification in hospitality is a plus.
Benefits:
- Flexible scheduling to suit different lifestyle needs.
- Competitive pay.
- Opportunity to work in diverse hospitality environments.
- Chance to develop strong customer service and communication skills.
- Dynamic and supportive team atmosphere.
Join our team as a Front Desk Agent and be the face of hospitality, providing exceptional service and a memorable experience for our guests. Apply now to embark on a fulfilling career in the hospitality industry!
