Customer Support Representative ($20/hr & Choose Your Own Schedule)

NoGigiddy • parttime • New York City, NY • $15 - $25 / hour • 12m ago

Customer Support Representative

Job Description:

We are seeking personable and attentive Customer Support Representatives to join our team for on-demand roles. Ideal candidates are those with a passion for customer service and the ability to provide exceptional support across various platforms including phone, email, and live chat.

Key Responsibilities (Varies by Business):

Respond to customer inquiries and provide information about products and services.
Resolve customer complaints and issues in a timely and empathetic manner.
Process orders, forms, applications, and requests from customers.
Keep records of customer interactions and transactions, logging details of inquiries, complaints, and comments.
Identify and escalate priority issues and route calls to appropriate resources.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
Provide feedback on the efficiency of the customer service process.

Requirements:

Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Excellent communication and presentation skills.
Ability to multitask, prioritize, and manage time effectively.
High school diploma or equivalent; college degree preferred.

Benefits:

Flexible scheduling to accommodate various lifestyles.
Competitive pay.
Opportunity to work in diverse business settings.
Chance to develop and refine customer service and problem-solving skills.
Training and support from experienced professionals.

Join our team as a Customer Support Representative and play a crucial role in enhancing customer experiences and satisfaction. Apply now to start making a positive impact in diverse service settings!