Receive inbound and perform outbound calls depending on the department
Read, interpret, and apply step-by-step instructions in real time during live calls
Repeat process reliably across high volume interaction without cutting corners
Follow structured workflows exactly as written, does not deviate from processes
Provide customer support via phone, email, and ticketing systems
Troubleshoot billing, reporting, and product issues
Assist with account updates, payments, and system navigation
Document interactions accurately and follow procedures
Deliver solution-focused service to support retention
Partner with internal teams to resolve escalated issues
Must have your own equipment, customer service or call center experience, background in financial services, banking support, healthcare insurance processing, compliance-heavy call centers, QA/auditing, data entry highly preferred, high attention to detail
