Call Center Representative

Tom Peterson Realtors • Full-time and Part-time • Remote • $17 - $24 / hour • 3w ago

A Call Center Representative handles inbound and outbound customer calls, provides information, resolves issues, and ensures excellent customer service. They assist customers professionally while meeting company performance goals.

Main Responsibilities

Answer incoming customer calls promptly
Make outbound calls when required
Resolve customer complaints and concerns
Provide product or service information
Process orders, payments, or account updates
Document calls and update customer records
Escalate complex issues to supervisors
Follow call scripts and company procedures
Meet daily call targets and performance metrics
Maintain professionalism and customer satisfaction

Required Skills

Strong verbal communication skills
Active listening skills
Customer service skills
Problem-solving ability
Computer literacy
Typing and data entry skills
Multitasking ability
Patience and professionalism

Preferred Qualifications

High school diploma or equivalent
Previous call center or customer service experience
Familiarity with CRM software and phone systems

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